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CRT-261 - Salesforce Certified Service Cloud Consultant (Service-Con-201)

Exam Code:
CRT-261
Last Update: Aug 16, 2025
196 Questions With Step-by-Step Explanation
Testing Engine:
$31.5  $104.99
PDF (Printable Format):
$25.5  $84.99

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Certified Service Cloud Consultant Related Certification Exams

ADX261 - Administer and Maintain Service Cloud Exam
Plat-Admn-301 - Salesforce Certified Platform Administrator II
NP-Con-101 - Salesforce Certified Nonprofit Success Pack Consultant
Mule-Dev-202 - Salesforce Certified MuleSoft Hyperautomation Developer
Mule-101 - Salesforce Certified MuleSoft Integration Foundations
MCE-Admn-201 - Salesforce Certified Marketing Cloud Engagement Administrator
MCAE-Con-201 - Salesforce Certified Marketing Cloud Account Engagement Consultant
MC-101 - Salesforce Certified Marketing Cloud Engagement Foundations

Salesforce CRT-261 Exam Dumps FAQs

The Salesforce CRT-261 exam consists of 60 multiple-choice or multiple-select questions. Candidates are given 105 minutes to complete the test. The exam is available both online (proctored) and on-site at testing centers.

The CRT-261 certification validates a professional’s ability to design, implement, and optimize scalable Service Cloud solutions using Salesforce. It demonstrates expertise in case management, knowledge base configuration, analytics, and customer interaction channels, making it ideal for consultants working in customer service environments.

To pass the CRT-261 exam, candidates must achieve a minimum score of 67%.

The Salesforce Certified Service cloud consultant (CRT-261) certification is highly regarded in the Salesforce ecosystem. It’s a valuable credential for professionals aiming to advance in consulting, support, or CRM strategy roles.

The Certified Service Cloud Consultant specializes in designing and implementing customer service solutions using Salesforce Service Cloud. On the other hand, the Salesforce Administrator manages daily operations, configurations, and user support within a Salesforce org.

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Examcollection’s CRT-261 practice tests offer scenario-based questions, customizable test modes, and performance tracking. These features help users simulate real exam conditions, identify knowledge gaps, and boost confidence for the actual test.

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