APMG-International AgilePM-Foundation - Agile Project Management (AgilePM v3) Foundation Exam v3 update

Encourages Users: Change management focuses on equipping people to adopt and use new ways of working effectively, which maximizes the realization of benefits.

Other Options:

B: Avoiding dis-benefits is part of risk management.

C: Accountability lies with the sponsor, not change management alone.

D: Change management supports outcomes but doesn’t directly produce them.

Key AgilePM Concepts Referenced:

Role of Change Management in Benefits Realization: AgilePM Handbook, Chapter 7, Section 7.4.

Active Listening: The change curve requires empathetic and effective communication to understand concerns, address resistance, and guide individuals through emotional responses to change. Active listening is a vital skill in this process.

Other Options:

Time management: Important but not specific to the emotional aspects of change.

Negotiation: Relevant for resolving conflicts but secondary to listening during change.

Decision-making: Necessary for leadership but not for guiding individuals emotionally.

Key AgilePM Concepts Referenced:

Engagement and Support: AgilePM Handbook, Chapter 6, Section 6.4.

DSDM differs from most other Agile approaches because it focuses on the entire project lifecycle456. This includes pre-project, feasibility, foundations, development, and deployment phases, ensuring a comprehensive approach to project management.

Fairness: The SCARF model highlights the importance of perceived fairness in fostering trust and collaboration. Change managers must ensure that processes and decisions are perceived as just and equitable.

Other Options:

B: Faith is not a part of the SCARF model.

C and D: Fear and fight are reactions to stress, not SCARF elements.

Key AgilePM Concepts Referenced:

SCARF Model Application in Change: AgilePM Handbook, Chapter 5, Section 5.2.

Principle 1 – Focus on the Business Need suggests that every decision taken during a project should be viewed in light of the overriding project goal. This principle ensures that all decisions align with the main objective of delivering what the business needs, thus maintaining a clear focus on achieving the project’s goals.

Qualitative Measures: These provide insight into the underlying reasons, motivations, and emotions behind behaviors. Examples include interviews, open-ended surveys, and focus groups.

Other Options:

B: Quantitative measures focus on numerical data but lack context.

C: Leading indicators predict future performance but don’t explain behavior.

D: Lagging indicators reflect past performance, not the reasons behind it.

Key AgilePM Concepts Referenced:

Measurement and Analysis: AgilePM Handbook, Chapter 7, Section 7.5.

Productivity Dip: A temporary drop in productivity is common when employees are being trained on new processes or systems. This cost is critical to account for in planning and managing change effectively.

Other Options:

Safety & Wellbeing: Relates to physical and emotional health, not productivity.

Reputational: Refers to external perception of the organization.

Opportunity: Refers to lost potential from alternative courses of action.

Key AgilePM Concepts Referenced:

Assessing Change Impact: AgilePM Handbook, Chapter 7, Section 7.3.

Statement 1: Correct. Diverse teams bring varied perspectives, which enhances creativity and innovation. AgilePM highlights the importance of leveraging diversity for better outcomes.

Statement 2: Correct. Diverse teams approach problems from multiple angles, resulting in more thorough decision-making. However, this often requires additional time to align perspectives.

Key AgilePM Concepts Referenced:

Team Collaboration: AgilePM Handbook, Chapter 5, Section 5.3.

Actively Involve Line Managers: Change management frameworks highlight the importance of involving line managers to support individuals through the emotional phases of the change curve. Line managers can offer guidance, listen to concerns, and provide the reassurance needed to navigate uncertainty.

Why the Other Options Are Incorrect:

B: Negative emotions are a normal part of the change curve and should not automatically be seen as mismanagement.

C: Discouraging discussion can create further resistance and disengagement.

D: Assuming individuals will adapt over time neglects the need for proactive engagement and support.

Key AgilePM Concepts Referenced:

Navigating the Change Curve: AgilePM Handbook, Chapter 6, Section 6.3

AgilePM’s control philosophy fixes Time (via timeboxing) and Cost (via stable team size and duration), and protects Quality (it must never be compromised). To keep delivery predictable while remaining responsive to change, contingency is placed in Scope, i.e., Features. Using MoSCoW prioritization, Must Haves are capped, while Shoulds and Coulds provide the controlled flexibility needed to absorb change, manage uncertainty, and still meet deadlines and budgets at the agreed quality level. This approach turns scope into the adjustable “knob,” enabling teams to make informed trade-offs as learning emerges, without eroding the Definition of Done or slipping time/cost constraints. Hence, contingency belongs in Features.