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IIBA CCBA - Certification of Capability in Business Analysis (CCBA)

Page: 9 / 13
Total 638 questions

For a new accounts payable (AP) solution, the solution owner has provided the business analyst (BA) with goals the AP management team would like the solution to support. To ensure the solution meets these needs, the BA documents key performance indicators (KPIs). Which of the following is an example of a KPI?

A.

"The solution will enable account holders to make account payments via a web form."

B.

"The solution will send payment notification to the account holder after successful processing."

C.

"The solution will report the average number of days an account payment is outstanding."

D.

"The solution will reduce the payment processing time from three days to two days."

A project team member is confused about why a small change requires the team to look at the different enterprise-level business objectives when a desired state can be achieved easily without this analysis. What can the business analyst (BA) do to help the team member understand?

A.

When funding is available for extra analysis, the project team needs to use it.

B.

Impact analysis helps gain critical thinking to achieve the desired solution.

C.

Proper analysis from different aspects is required to select the first solution.

D.

Detailed assessments might result in future success of other projects.

A business analyst (BA) is tasked with performing a gap analysis between two existing systems to combine into a single system or run just one system. Which of the following modeling formats will show the requirements for both systems side by side?

A.

Bubble Chart

B.

Activity Flow

C.

Glossary

D.

Matrix

A business analyst (BA) is negotiating and resolving conflict with stakeholders to ensure they participate in the required BA activities. Which element of stakeholder management is the BA performing?

A.

Plan stakeholder engagement

B.

Monitor stakeholder engagement

C.

Gain agreement on commitments

D.

Confirm elicitation results

The Business Requirements Document (BRD) prepared by the business analyst (BA) was circulated to stakeholders for approval. Some stakeholders objected to the Use Case diagrams and could not understand them. Why would these be included in the document?

A.

The models are used for analysis and refining requirements and design.

B.

The models did not change the value to text-based requirements.

C.

The models are part of the technical documents and not part of BRD documents.

D.

The models were included as a mistake because Use Case diagrams are technical.

After an initial project kick-off meeting, the business analyst (BA) determined that the project has a short deadline and a regulatory mandate with stiff penalties for non-compliance. The stakeholders do not want to risk missing the deadline, and management is willing to commit any amount of resources to meet the deadline. Which kind of approach is suitable for the initiative?

A.

Adaptive development process

B.

Crystal clear development process

C.

Kanban development process

D.

Predictive development process

A new product that is tablet-enabled is being considered to replace an older product to process orders. The data captured is sent to existing downstream applications, which are not being updated. What is the first thing that a business analyst (BA) should consider?

A.

Developing process and data models

B.

Performing an interface analysis

C.

Conducting a vendor assessment

D.

Identifying constraints and dependencies

A business analyst (BA) is identifying the functions and features required for a new enterprise software solution. The BA reviews historical documents about the current business processes and then interviews each stakeholder group individually, asking questions about current business processes. The BA compares the information during the stakeholder interviews with the information gathered from the historical documents. Which activity is the BA performing with this approach?

A.

Capture of elicitation outcomes

B.

Validation of requirements

C.

Confirmation of elicitation results

D.

Verification of requirements

The business analyst (BA) has prepared a requirements package, and it is now ready to present to the stakeholders. What is the purpose of presenting the package?

A.

To define the analysis approach

B.

To verify the project's progress

C.

To document the project's completion

D.

To ensure a shared understanding of the information

A change to support a regulatory requirement is proposed for inclusion in the scope of a project. A business analyst (BA) conducts an impact analysis to determine the extent of the change. What previous task could assist the BA in performing the impact analysis?

A.

Perform a risk analysis

B.

Conduct a cost-benefit analysis

C.

Create use case scenarios

D.

Create requirement relationships

After a number of requirements elicitation workshops, the business analyst (BA) notices that two business stakeholders did not speak up during any of the discussions. What should the BA do in the next workshop?

A.

Allow only the two stakeholders to speak so that other stakeholders hear their input.

B.

Ask all attendees for their input, ensuring that each stakeholder is given time to speak and provide their opinion.

C.

Omit the two stakeholders from the next meeting since they do not seem to be engaged.

D.

Proceed as normal, assuming that the two business stakeholders will speak up if and when they are ready.

Two stakeholders are arguing over which model to use for requirements. One insists that using an activity diagram is superior, while the other prefers a state diagram. How should the business analyst (BA) resolve the conflict?

A.

Suggest a fusion model that integrates activity and state diagrams

B.

Explain that the models are complementary to each other

C.

Allow both stakeholders to work on the models independently

D.

Introduce a third model type so that neither stakeholder prevails

A company wants to increase transaction service offerings using its online channels. The existing application already has some of the required functionality. A new project has been initiated to implement the additional capabilities, but the company management is unsure of the complexity of the project. What exercise must be carried out to determine the changes needed in the new application?

A.

Perform gap analysis of current and future states

B.

Evaluate competitor applications

C.

Assess organizational culture

D.

Identify internal solution component dependencies

Stakeholders must be able to determine the audit and approval history of requirements and designs. Which of the following provides a means to document traceability and change?

A.

Risk analysis and management

B.

Acceptance and evaluation criteria

C.

Requirements management tools

D.

Legal and regulatory information

The business analyst (BA) is investigating techniques that would be appropriate for determining how and who uses data across the identified processes. Which technique should the BA select?

A.

CRUD (Create, Read, Update, and Delete) matrix

B.

Stakeholder list, map, or personas

C.

Data dictionary

D.

Decision model