ServiceNow CIS-CSM - ServiceNow Certified Implementation Specialist - Customer Service Management Exam
If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance
to be used as part of the release path to production? (Choose two.)
Who can create a customer service case from a community discussion? (Choose two.)
Customer service agents can use Agent Assist to search for information from an interaction. BY DEFAULT, what are the available search sources? (Choose three.)
Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)
From which one of the following can an agent create a CSM Case:
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
What one of the following is optional when creating a Catalog workflow?
Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)
Which table does the Account (customer_account) table extend?
What’s the purpose of the Deactivate Special Handling Notes Scheduled Job?