ServiceNow CIS-DF - Certified Implementation Specialist - Data Foundations (CMDB and CSDM)

InServiceNow, de-duplication tasks generated by theIdentification and Reconciliation Engine (IRE)are operational governance tasks that require action by CMDB administrators or data owners. These tasks are surfaced in a role-based and actionable manner to ensure they are addressed promptly.

Within theCMDB Workspace, such tasks are accessed via theMy Work tab, specifically under theTotal statussection. This area consolidates all actionable CMDB-related work items assigned to the user or their groups, includingduplicate CI remediation tasks, data certification tasks, attestation requests, and lifecycle governance actions generated by CMDB Data Manager and IRE processes.

Option A is incorrect because theHome tabfocuses on high-level navigation and featured actions, not task execution. Option B is also incorrect because theInsights taband feature adoption tiles providevisibility and analytics, not task management.

By centralizing de-duplication tasks inMy Work, ServiceNow ensures CMDB governance is embedded into daily operations, improving responsiveness and data quality while maintaining accountability.

Therefore, the correct answer isC – Total status under the My Work tab.

Removing obsolete or inactive CIs from the CMDB must be handled carefully to avoid data loss, audit issues, and unintended operational impact. InServiceNow, the recommended and governed approach is to use anarchive policy.

Archive policiesare designed to manageCI lifecycle cleanupbased on defined conditions such as class, last updated date, lifecycle status, or operational state. In this scenario, the condition would targetLinux Server CIsthat have not been updated in six months. Archive policies can either archive or permanently delete records in a controlled, auditable manner, ensuring compliance with data retention and governance standards.

Creating abusiness rule(Option A) is strongly discouraged for bulk CMDB cleanup because it introduces technical debt, upgrade risk, and unpredictable side effects. Ascheduled job(Option C) may automate execution but lacks governance logic and lifecycle awareness on its own.

Archive policies integrate withCMDB Data Manager, provide visibility into actions taken, and support approval and rollback where appropriate. This aligns fully with Data Foundations best practices for maintaining alean, accurate, and trusted CMDB.

Therefore, the correct and recommended action isB – Create an archive policy.