ISM CORE - Supply Management Core Exam

To improve the situation where stakeholders request more items despite achieving lower per-item costs, the best long-term approach is to work with leadership to implement a more effective demand management program. This program would help in managing and controlling the demand for items, ensuring that the total expenditures do not increase unnecessarily. It involves planning, monitoring, and controlling the usage and requisition of goods and services to align with organizational goals and budgets.

References

CIPS (Chartered Institute of Procurement & Supply). Demand Management in Procurement.

ISM (Institute for Supply Management). Strategies for Effective Demand Management.

A blanket agreement is best suited to the firm's needs to obtain the best price and reduce administrative costs for procuring office supplies. A blanket agreement allows the company to negotiate a fixed price for supplies over a specified period and simplifies the procurement process by reducing the need for multiple purchase orders. This type of agreement can leverage the firm's total buying power to achieve cost savings and reduce the administrative burden associated with frequent individual purchases.

References:

Monczka, R. M., Handfield, R. B., Giunipero, L. C., & Patterson, J. L. (2015). Purchasing and Supply Chain Management.

ISM (Institute for Supply Management). (2020). ISM Glossary of Key Supply Management Terms.

To determine the price in U.S. dollars for the specialized testing equipment quoted at 360,000 Yen with an exchange rate of 90 Yen per U.S. Dollar:

Understand the exchange rate: 1 USD = 90 Yen.

Convert the quoted price in Yen to USD: Price in USD=360,000 Yen90 Yen/USD\text{Price in USD} = \frac{360,000 \text{ Yen}}{90 \text{ Yen/USD}}Price in USD=90 Yen/USD360,000 Yen​ Price in USD=4,000 USD\text{Price in USD} = 4,000 \text{ USD}Price in USD=4,000 USD

Thus, the price in U.S. dollars is $4,000.

References:

Currency conversion principles.

Current exchange rates from financial news sources.

Supplier's Sales Goals: The supply manager learns that the supplier has not met its sales goals.

Negotiation Strategy: The supply manager focuses on achieving below-market pricing.

No Progress: Despite the supplier's sales shortfall, negotiations are not progressing.

Mutually Beneficial Agreement: The supply manager may have failed to consider the importance of a win-win outcome. Focusing solely on price without considering the supplier's needs and motivations can hinder productive negotiations.

References

ISM. (n.d.). Strategies for Effective Negotiations.

CIPS. (n.d.). Achieving Win-Win Negotiations.

Situation Analysis: The supply manager receives a complaint from an internal stakeholder about a long-time supplier’s recent delays in shipments.

Atypical Behavior: The supply manager acknowledges that this behavior is not typical for this supplier, indicating an understanding of the supplier’s historical performance.

Action Taken: The supply manager offers to set up a call between the internal stakeholder and the supplier to discuss the issue.

Role Clarification: The supply manager’s role in this situation involves facilitating communication between the internal stakeholder and the supplier to resolve the issue.

Mediator Role: This role is best described as a mediator, as the supply manager is acting as an intermediary to help both parties come to a mutual understanding and find a way to move forward.

References

ISM Professional Series: Supplier Relationship Management

CIPS Knowledge on Conflict Resolution in Procurement

In the Kraljic matrix, a product with high business impact and low supply market complexity is categorized as a leverage item. Leverage items have a significant impact on the business and are typically sourced from multiple suppliers, allowing the buyer to leverage their purchasing power to obtain favorable terms and conditions.

References

Purchasing Must Become Supply Management by Peter Kraljic, Harvard Business Review

Supply Chain Management: Strategy, Planning, and Operation by Sunil Chopra and Peter Meindl

The decision to increase production from 120 to 130 units per day hinges on the feasibility of the incremental cost of producing the additional 10 units. This includes evaluating whether the additional costs (labor, materials, overhead) required to produce the extra units will be justified by the potential revenue generated. If the incremental costs are too high, it may not be economically viable to proceed with the higher production goals, regardless of the anticipated demand or other factors. Therefore, assessing the incremental cost is most crucial to making an informed decision.References

Krajewski, L.J., Ritzman, L.P., & Malhotra, M.K. (2013). Operations Management: Processes and Supply Chains.

Heizer, J., Render, B., & Munson, C. (2017). Operations Management: Sustainability and Supply Chain Management.

In this scenario, the supply manager signed a contract exceeding their documented authority limit, but verbally assured the supplier of an increased signing limit. The key issue is the concept of apparent authority.

Successful, as the supplier should have respected the written signing policy: This disregards the principle of apparent authority.

Unsuccessful, because the supply manager's verbal statement represents a binding agreement: Verbal statements alone may not constitute a binding agreement without supporting apparent authority.

Unsuccessful, as the supply manager's status and statement constitute apparent authority: Apparent authority exists when a third party reasonably believes that an individual has the authority to act on behalf of the organization. The supply manager's role and assurances create a reasonable perception of authority.

Successful, provided the disavowal occurs within three business days of contract signing: No standard provision supports this within the given context.

Therefore, the attempt to disavow the contract will likely be unsuccessful, as the supply manager's status and statement constitute apparent authority.

References:

Contract law principles on actual and apparent authority.

Case studies on organizational liability for employees' actions.

External Category Market Conditions: These are factors outside the organization that can affect the supply market.

Porter’s Five Forces: This framework analyzes the competitive forces within an industry, which include:

The threat of new entrants

The bargaining power of buyers

The bargaining power of suppliers

The threat of substitute products or services

The intensity of competitive rivalry

Application: Using Porter’s Five Forces helps in understanding the dynamics of the industry and how they affect the company’s position and strategy.

Strategic Decision Making: This analysis informs supply managers about potential risks and opportunities, enabling them to make better strategic sourcing decisions. References

Michael E. Porter’s "Competitive Strategy: Techniques for Analyzing Industries and Competitors".

Once the project has been approved by senior management and the team has been selected, the next logical step for the supply manager is to conduct market research to identify possible suppliers. This involves gathering and analyzing data about the market to understand the availability of suppliers, their capabilities, and their potential fit with the organization's needs. Market research helps to identify potential suppliers that can meet the raw material requirements, ensuring a robust supply base is developed to support the category management plan. References:

"Purchasing and Supply Chain Management" by Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, and James L. Patterson

Institute for Supply Management (ISM) guidelines on supplier selection and market research