Software Certifications CSQA - CSQA Certified Software Quality Analyst

As the maturity level increases, the cost per unit of work increases.

__________ is a software metric, developed by Thomas J. McCabe, used to indicate the complexity of a program.

Which of the following would be measured subjectively to develop a baseline:

____________ Listening is when the listener is performing an analysis of what the speaker said.

If your customer complains that you made an error, you need to do the following:

Doing the right thing, doing it the right way, doing it right the first time, and doing it on time without exceeding cost would be characteristics of the:

Which type of benchmark is used to set and validate objectives to measure performance?

A major corporation issued this statement: "We see ourselves now and in the future as a company with a strong customer franchise, known for reliability, trust and integrity in all relationships. Our business will be based on technologies that have evolved over a long history and which will give us unique advantages over our competition. These technologies will span our core businesses and will also go beyond boundaries we can see today." What type of statement is this?

As the type of product changes on the process maturity continuum, the work processes also change.

Measurement is an algorithm, connecting the desired result with the contributors or causes, that will enable that result to be achieved. These contributors are:

Internal control is not a serial process, where one component affects only the next. It is a multidirectional interactive process in which almost any component can and will influence another.

The methods that an organization uses for hiring, training, supervising, and evaluating personnel are what types of controls:

Which one of the following is NOT a step for benchmarking to establish a baseline goal?

Which type of monitoring focuses on the input or entrance criteria to a business process, for compliance to organizational policies?

A "master list" of processes that support an organization in accomplishing its goals is known as a: