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SAP C_C4H510_21 - SAP Certified Application Associate – SAP Service Cloud 2111

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Total 117 questions

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A.

Determining fine-tuning settings

B.

Controlling responsibility

C.

Controlling validity of the service catalog

D.

Reporting

E.

Determining service level assignments

Which of the following options are possible for permissions?

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

B.

Unrestricted access rights override any restrictions you have defined.

C.

Restricted access rights override any unrestricted access you have defined.

D.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.

Which of the following could be a reason for that?

Note: There are 2 correct answers to this question.

A.

A workflow rule has to be scheduled to trigger the determination.

B.

The system background job for SLA determination runs every 30 minutes and has not been executed yet.

C.

The determination rules have been configured, but not activated.

D.

The question related to SLAs must be activated in project scoping.

You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

A.

Maintain the fine-tuning activity for date profiles.

B.

Maintain the fine-tuning activity for contracts.

C.

Create a workflow rule.

D.

Select the relevant scoping question.

What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

A.

Add an account team member.

B.

Use e-malis as a response to a ticket.

C.

Add a reference to an account.

D.

Add a reference to a service contract.

Which key user tool allows you to change field properties on the SAP Service Cloud Ul?

A.

Mashup

B.

Code list restriction

C.

Workflow rules

D.

Adaptation

Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

A.

On specific report creation

B.

On every save of the report

C.

Periodic scheduling

D.

Ad-hoc broadcasting

Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

A.

Set the access rights to edit.

B.

Set the read and write access to restricted.

C.

Set the read access to restricted.

D.

Set the access rights to display.

E.

Set the write access to restricted.

Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

A.

Activate Registered Products in Scoping

B.

Create an Installed Base

C.

Create numeric ranges for customers

D.

Create customer records

Which feature is used to limit values in a drop-down list?

A.

Extension fields

B.

Adaptation

C.

Personalization

D.

Code list restriction