SAP C_THINK1_02 - SAP Certified Associate - Design Thinking
What is the expected outcome of Synthesis? Note; There is 1 correct answer to this question.
Unstructured interview results
Several ideas to address the design challenge
Low-fidelity prototypes.
A clear understanding of the user's needs
The Answer Is:
DExplanation:
The synthesis phase in SAP Design Thinking aims to transform raw data from empathy research into actionable insights. Here’s why the correct answer is D:
A clear understanding of the user's needs (D):Synthesis involves analyzing interview results, observations, and other data to identify patterns, pain points, and opportunities. SAP emphasizes that the outcome of synthesis is a deep understanding of user needs, which informs the design challenge and subsequent ideation.
Incorrect Options:
A. Unstructured interview results:Synthesis transforms unstructured data into structured insights, so this is not the expected outcome.
B. Several ideas to address the design challenge:Idea generation occurs during the ideation phase, not synthesis.
C. Low-fidelity prototypes:Prototyping happens after ideation, making this an incorrect answer.
In which areas does SAP Consulting typically use Design Thinking as a problem solving method? Note: There are 2 correct answers to this question.
Incident management.
Strategic advisory
Final go-live check
Technology opportunity identification
The Answer Is:
B, DExplanation:
SAP Consulting leverages Design Thinking as a problem-solving method in areas where innovation, user-centricity, and strategic thinking are critical. Here’s why the correct answers are B and D:
Strategic advisory (B):Design Thinking is particularly effective in strategic advisory engagements, where SAP consultants help clients envision future-state scenarios, identify opportunities, and develop innovative strategies. SAP emphasizes using Design Thinking to align business goals with user needs.
Technology opportunity identification (D):Design Thinking is used to explore how emerging technologies can address user pain points and create new value. SAP consultants apply this method to identify technology-driven opportunities that enhance customer experiences and drive digital transformation.
Incorrect Options:
A. Incident management:Incident management typically involves resolving technical issues and restoring services, which is more aligned with operational processes than Design Thinking.
C. Final go-live check:The final go-live check focuses on ensuring system readiness and compliance, which is a structured process rather than a creative problem-solving activity.
You are in the prototyping phase and the team should build low-fidelity prototypes. One team member is distracted and starts looking at e-mails. How do you manage this situation? Note: There is 1 correct answer to this question.
Close the gap and engage yourself in the prototyping activities
Do not intervene as prototyping can be done by a subset of the team.
Remind the team member to be in or out
Encourage the rest of the team to start work and ask them to get the distracted team member involved later
The Answer Is:
CExplanation:
During theprototyping phase, active participation from all team members is crucial to ensure that ideas are explored and refined effectively. Managing distractions and maintaining focus is a key responsibility of the facilitator or team leader. Below is a detailed explanation of why this is the correct answer:
Definition:This approach involves gently reminding the distracted team member to either fully engage in the prototyping activity or step away if they cannot participate at that moment.
Why it’s the correct approach:
Prototyping is a collaborative effort, and every team member’s input is valuable. A distracted participant can disrupt the flow of the session and reduce overall productivity.
By addressing the issue directly but respectfully, you reinforce the importance of active participation and maintain the team's focus.
SAP Design Thinking methodology emphasizes the role of the facilitator in ensuring that all team members remain engaged and contribute meaningfully to the process.
What is the recommended process to run an interview? Note: There is 1 correct answers to thisquestion.
The team introduces themselves and the project at the interview and then asks questions that imply a high degree of creativity
The team introduces themselves and the project at the interview, builds rapport and then asks prepared questions
The team forwards the design challenge prior to the interview and at the interview asks prepared questions.
The team forwards the design challenge prior to the interview and at the interview asks questions that imply a high degree of creativity
The Answer Is:
BExplanation:
Conducting interviews effectively is crucial for gathering meaningful insights during the Empathize phase. Here’s why the correct answer is B:
Why this is incorrect:Asking highly creative or abstract questions at the beginning of an interview can confuse or overwhelm the interviewee. Interviews should start with simple, open-ended questions to build rapport and ease the participant into deeper discussions.
Why are brain dump exercises successful? Note; There are 3 correct answers to this question.
The result clearly articulates the emotions and touch points of the user when adopting a new technology.
Grouping and clustering thoughts helps the team to structure data and to identify common topics.
Participants are able to identify the most important ideas to solve the challenge.
Group dynamics ensure that everyone contributes. Nobody wants to be the only one not providing any input.
Everybody has different thoughts while thinking about the challenge.
The Answer Is:
B, D, EExplanation:
Brain dump exercises are a powerful technique in Design Thinking workshops because they encourage participants to freely express their thoughts, ideas, and concerns without judgment. This approach fosters creativity and collaboration, leading to valuable insights.
Option A: The result clearly articulates the emotions and touch points of the user when adopting a new technology.This is incorrect. While brain dumps may reveal some emotions or touchpoints, their primary purpose is not to articulate user emotions but to generate raw ideas and thoughts from participants.
Option B: Grouping and clustering thoughts helps the team to structure data and to identify common topics.This is correct. Brain dump exercises often involve writing down ideas on sticky notes or similar tools, which can then be grouped and clustered. This process helps teams organize unstructured data and identify recurring themes or patterns.
Option C: Participants are able to identify the most important ideas to solve the challenge.This is incorrect. Brain dumps are primarily about generating a wide range of ideas rather than prioritizing or identifying the most important ones. Prioritization typically occurs in later phases, such as during Synthesis or Ideation.
Option D: Group dynamics ensure that everyone contributes. Nobody wants to be the only one not providing any input.This is correct. The collaborative nature of brain dump exercises encourages participation from all team members. The group setting creates a sense of accountability, motivating individuals to contribute their thoughts.
Option E: Everybody has different thoughts while thinking about the challenge.This is correct. Brain dump exercises leverage the diversity of perspectives within a team. Each participant brings unique experiences and viewpoints, enriching the pool of ideas and fostering innovation.
What are the main objectives of the "charretting" technique? Note: There are 2 correct answers to this question.
Design Thinking challenges into one
Speed up the synthesis phase.
Collaboratively evaluate potential areas for a given project scope
Discuss with project sponsors if the scope is fuzzy or unclear Merge multiple
The Answer Is:
C, DExplanation:
The "charretting" technique is a collaborative approach used in SAP Design Thinking to address complex challenges and align stakeholders. Here’s why the correct answers are C and D:
Collaboratively evaluate potential areas for a given project scope (C):Charretting involves bringing together diverse stakeholders to brainstorm, prioritize, and evaluate potential areas of focus within a project scope. SAP emphasizes collaboration to ensure alignment and buy-in from all participants.
Discuss with project sponsors if the scope is fuzzy or unclear (D):When the project scope is ambiguous, charretting provides an opportunity to clarify objectives and expectations with sponsors. SAP highlights the importance of resolving uncertainties early to avoid misalignment later in the process.
Incorrect Options:
A. Design Thinking challenges into one:While merging challenges may occur during synthesis, it is not the primary objective of charretting.
B. Speed up the synthesis phase:Charretting is not specifically designed to accelerate synthesis but rather to foster collaboration and clarity.
What activities do you perform in the Synthesis phase? Note; There are 3 correct answers to this question.
Derive insights
Establish a "divergent" state of mind.
Generate ideas
Share raw data
Establish a "convergent" state of mind
The Answer Is:
A, D, EExplanation:
Thesynthesis phaseis where raw data from the discovery phase is analyzed and transformed into actionable insights. This phase involves both divergent and convergent thinking to organize information and identify patterns. Below is a detailed explanation of the correct answers:
Definition:Deriving insights involves analyzing data to uncover patterns, themes, and opportunities for innovation.
Why it’s performed during synthesis:
Insights form the basis for defining the design challenge and guiding subsequent phases.
SAP Design Thinking methodology emphasizes the importance of synthesizing data to move from observations to actionable conclusions.
What are general rules in a Design Thinking session? Note; There are 3 correct answers to this question.
Think user centric
Convince, don 't confuse
Explain your ideas in a creative way
Fail early, fail often
Defer judgment.
The Answer Is:
A, D, EExplanation:
Design Thinking sessions are guided by a set of principles and rules that foster creativity, collaboration, and innovation. These rules ensure that participants remain focused on user needs, embrace experimentation, and maintain a positive, open mindset. Below is a detailed explanation of the correct answers and their alignment with SAP Design Thinking methodology:
Definition:Thinking user centric means keeping the end user at the center of all discussions, decisions, and solutions throughout the Design Thinking process.
Why it’s a general rule:
Design Thinking is inherently user-centered, and all activities should aim to understand and address the needs, pain points, and desires of the target audience.
By focusing on the user, teams can develop solutions that are meaningful, relevant, and impactful.
SAP Design Thinking methodology emphasizes empathy as a core principle, encouraging teams to immerse themselves in the user's perspective.
What is a key goal of the 360° research phase? Note: There is 1 correct answer to this question.
Create an exact definition of the problem that needs to be solved.
Make conclusions about the design of the solution
Create empathy with potential users of the designed solution.
Find out if your first approaches are feasible and viable
The Answer Is:
CExplanation:
The 360° research phase is a cornerstone of the Empathize stage in Design Thinking. Its primary goal is to deeply understand the users' perspectives, behaviors, and needs. Here’s why the correct answer is C:
Why this is incorrect:Defining the problem occurs during the Define phase, not the Empathize phase. The 360° research phase focuses on gathering diverse insights about users, which will later inform the problem statement.
You are in the ideation phase and you want the team to brainstorm ideas for solving the challenge. However, the team is not generating enough ideas. As coach, how do you manage this situation? Note: There are 2 correct answers to this question.
Add additional members to the team.
Step in as soon as the team creates "wild ideas" to refocus the team and increase the number of ideas generated.
Make sure the team creates good brainstorming questions
Influence the energy level in the team by pushing them, for example, with questions like "What would superman do?"
The Answer Is:
C, DExplanation:
During theideation phase, brainstorming is a critical activity for generating a wide range of ideas. If the team is struggling to produce enough ideas, it is the coach’s responsibility to facilitate and energize the session effectively. Below is a detailed explanation of the correct answers:
Definition:Brainstorming questions are prompts that guide the team’s thinking and encourage creative exploration of the problem space.
Why it’s important:
Poorly framed questions can limit creativity and result in fewer ideas. Well-crafted questions, such as "How might we..." or "What if...", open up possibilities and inspire innovative thinking.
SAP Design Thinking methodology emphasizes the importance of crafting clear, open-ended questions to stimulate divergent thinking during ideation.
