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CIMA E3 - E3 Strategic Management

Page: 7 / 9
Total 280 questions

Which of the following distinguishes a learning curve effect from a learning Organization?

A.

Learning curve effects depend on repetition of the same behaviour. Learning Organizations seek to modify behaviour.

B.

Learning curve effects apply to the factory. Learning Organizations are always service industries.

C.

Learning curve effects increase with time. Learning Organizations cease to learn after a time.

D.

Learning curve effects always reduce costs. Learning Organizations always increase costs.

E is a company run by a well balanced Board of Directors. E is performing well, but is looking to reduce costs in the current year Which of the following activities would lack integrity'' Select ALL that apply.

A.

Telling potential customers that E's nearest competitor is in financial trouble when it is not.

B.

Hiring the grandaughter of the CEO on E's graduate recruitment scheme following an extensive interviewing process.

C.

Attempting to obtain a refund on items supplied by supplier S, on the false basis that the goods were damaged.

D.

Allowing customer H to be supplied with a slightly sub-standard product for a small agreed discount

E.

Reducing waste and inefficiencies across the company as appropriate.

JJJ is about to undergo a period of rapid and far-reaching change. JJJ's Chief Executive has heard about work published by Beer and Nohria, 'Theory E' and 'Theory O', which identified reasons for business change initiatives failing. Select THREE of the following circumstances where it would be appropriate to use a 'Theory E' approach. 

A.

Shareholder value is the main concern.

B.

The Chief Executive is going to use a 'Top-down' approach.

C.

The change will be large and knowledge-driven.

D.

The change will be small and process-driven.

E.

The change is emergent and participative.

F.

The change is a response to new legislation.

ZYX is a global hotel chain, employing over 10,000 staff worldwide. ZYX operates a Code of Conduct for all of its staff, which states “Our staff are the most important assets of our business operations. We expect the highest standards of ethical and professional conduct from all staff, who must display the principles of trust, respect, equality, integrity and fairness at all times.”

Which THREE of the following actions could ZYX take to positively influence its staff to work to the ethical and professional principles in its Code of Conduct? (Choose three.)

A.

Disciplinary actions, such as fines, for staff who do not display high ethical and professional standards.

B.

Publication on its website of ZYX's Code of Conduct and regular examples of staff displaying the highest standards of professional conduct.

C.

Induction and on-going staff training on ZYX's Code of Conduct and ethical and professional principles.

D.

Interview process for staff prior to employment, to assess their understanding of ethical and professional behavior.

E.

Set performance targets in diversity and equality for its hotel senior managers.

F.

Operate a system of reward incentives for staff who display high ethical and professional standards.

A large sporting event is due to take place in Country P next year and a project team has been set up to market the event.  The project team recognises that a focus upon effective relationships with a range of key customer markets is critical to the success of the event. These key relationships need to be developed with the spectators, the broadcasting companies televising the event,  the agents who are selling the tickets for the event and the key human resource providers such as the security companies involved in ensuring the overall security of the event.

Which of the following would be the correct classification of the broadcasting companies televising the sporting event, using Payne's 'six markets model' classifications?

A.

Influence market

B.

Recruitment market

C.

Referral market

D.

Customer market

The following definition has been provided by the Chartered Institute of Personnel and Development (CIPD):

'An activity which targets high performance and improvement at work and usually focuses on specific skills and goals, although it may also have an impact on an individual's personal attributes (such as social interaction or confidence). The process typically lasts for a relatively short period.'

Which of the following activities does the above definition describe?

A.

Work based training

B.

Coaching

C.

Mentoring

D.

Leadership Development

PQR is a software design company. The Board of PQR has always openly encouraged partnerships with a wide range of designers and other Organizations in its industry, to continually develop and enhance the services it offers and to utilise the expertise and knowledge of a range of individuals and Organizations. PQR's staff have also been highly creative and innovative in the design services they provide.  PQR regularly analyses and keeps up to date with changes in the environment in which it operates. PQR operates a sophisticated website to promote its services and keep in touch with its service users.

 

Which TWO of the following attributes of a change adept Organization, as defined by Kanter, has PQR demonstrated?

A.

Environmental awareness

B.

Openness to collaborate

C.

Sophisticated systems

D.

Imagination to innovate

E.

Continual service development

STU is a government funded university in Country V. The senior management team of STU uses the 3 E's approach (Economy. Efficiency and Effectiveness) to evaluate the performance of the university and to set performance measures.

Which of the following measures would be categorised as a measure of the 'Effectiveness' of STU, based upon the 3 E's approach?

A.

Percentage of students leaving STU with a first class degree.

B.

Average class size.

C.

Expenditure per department.

D.

Lecturer to student ratio.

DF Company is undertaking a strategic review of its activities and has asked you to explain how a Force Field analysis would assist in the review process.

Which of the following statements would be most appropriate?

A.

As part of DF's strategic review, identify forces facilitating the need for proposed change.

B.

Identify forces facing DF's activities that may create barriers and resistance to change.

C.

Provide a framework for identifying forces for and against the proposed changes within DF.

D.

Identify influential senior managers who will drive through changes in DF's strategic direction.

BBB is a manufacturer that has been criticized in the financial press because it does not have a policy for sustainability.

Which THREE of the following elements would be crucial to BBB successfully embedding sustainability into its activities? (Choose three.)

A.

BBB should include sustainability targets in performance appraisal.

B.

BBB's Board should make a commitment to sustainability.

C.

BBB should give all its staff training in sustainability.

D.

BBB should spend at least 0.1% of its Net Profit on sustainability projects.

E.

BBB should employ a new public relations consultancy.

F.

BBB should investigate the costs and benefits of establishing a sustainability department.