Pure Storage FlashArray-Implementation-Specialist - Pure Certified FlashArray Implementation Specialist (FAIS) Exam

Verifying external connectivity is a critical final step in any maintenance window to ensure the array remains supported. The command puresupport test is the specific tool designed to validate the entire support communication chain.

Running puresupport test:

Checks DNS resolution for Pure1 endpoints.

Tests outbound HTTPS connectivity through any configured proxies.

Verifies the "Phone Home" log upload capability.

Validates the "Remote Assist" tunnel functionality.

This comprehensive check confirms that the array can "call home" if an issue arises and that Support can connect remotely if needed. purearray test is generic or refers to internal tests, whereas puresupport test explicitly targets the support infrastructure.

To properly configure a FlashArray for ActiveCluster with Ethernet replication , a total of 9 IP addresses are typically required per array. If the installation document currently lists only 3 IP addresses , the Implementation Engineer needs 6 additional IP addresses .

The breakdown of the requirement is as follows:

Management (5 IPs): Standard ActiveCluster best practices mandate fully redundant management connectivity. This includes 1 Virtual IP (VIP) and 4 Physical IPs (CT0.eth0, CT1.eth0, CT0.eth1, and CT1.eth1). The initial "3 IP addresses" provided usually correspond to the basic setup (VIP, CT0.eth0, CT1.eth0), leaving a deficit of 2 management IPs (for the eth1 redundancy).

Replication (4 IPs): ActiveCluster over Ethernet requires dedicated replication ports separate from management. The standard configuration utilizes two physical ports per controller for redundancy (e.g., CT0.eth2, CT0.eth3, CT1.eth2, CT1.eth3), requiring 4 unique IP addresses.

Therefore, 2 additional management IPs + 4 replication IPs = 6 additional IPs required to meet the strict redundancy standards for an ActiveCluster deployment.

Hardware Non-Disruptive Upgrades (HWNDU) rely strictly on the array being in a fully healthy state before the process begins. The validate-array-health check is designed to gate the upgrade if any component that provides redundancy or data integrity is compromised. NVRAM (Non-Volatile Random Access Memory) modules are critical components in the FlashArray architecture; they store in-flight write data to ensure it is persistent before being destaged to flash.

A "Code 60" alert specifically points to a hardware issue with an NVRAM module. While the //X70 model indeed has redundancy (often using multiple NVRAM modules), proceeding with an upgrade while one is degraded puts the array at risk. During an NDU, controllers reboot and failover; running on reduced redundancy during these critical operations is not supported and is blocked by the health checks.

The correct first step for an Implementation Engineer is to attempt to reseat the unhealthy NVRAM module . Often, connection issues or transient seating faults can trigger these alerts. After reseating, the engineer must run the health check again to confirm the module status has returned to "healthy." If the module remains unhealthy after reseating, it must be replaced before the upgrade can proceed. You cannot simply disable it or ignore it, as the upgrade script will likely refuse to continue to protect data integrity.

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DirectMemory Modules (DMMs) are Storage Class Memory (SCM) drives used in FlashArrays to provide a high-speed read cache (DirectMemory Cache). In the FlashArray//XL architecture, these modules provide significant performance benefits for read-intensive workloads.

A fundamental configuration rule for DMMs on the //XL platform is that they cannot be installed in a DirectFlash Shelf (DFS) .

DMMs must be installed directly into the controller chassis (the head unit) to leverage the lowest possible latency connection to the CPU and memory complex.

The external backend fabric that connects to the shelves (even though it is NVMe-oF/RoCE) adds a minute amount of latency that negates the extreme speed advantage of SCM. Therefore, Purity only supports DMMs when they are local to the controllers.

DMMs share the same physical form factor and slots as standard DirectFlash Modules (DFMs) in the chassis but are typically prioritized for specific slot ranges (e.g., the first few slots) for thermal and bus management.

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To enable Pure Storage Support to access the FlashArray for diagnostics, upgrades, or troubleshooting, the correct command is purearray remoteassist --connect .

Remote Assist (RA): This feature creates a secure, outbound SSH tunnel from the FlashArray to the Pure Storage support infrastructure. It allows support engineers to log in remotely without requiring the customer to open inbound firewall ports or set up a VPN.

Command Syntax:

purearray remoteassist: Running this command without arguments simply displays the current status of the session (e.g., "connected" or "disconnected") and the port number.

--connect: This is the specific flag (action) required to initiate the tunnel.

Workflow: When an Implementation Engineer is on-site and needs assistance (or is handing over for a remote upgrade), they execute this command. The output will confirm "Remote Assist enabled" and provide a session name/port, which the engineer then communicates to the Support team. The session typically stays active for a set duration (default 24 hours) or until manually disconnected (purearray remoteassist --disconnect).

When executing a cross-generational Hardware Non-Disruptive Upgrade (HWNDU) for a customer who has been with Pure Storage for several years, an Implementation Engineer will often encounter legacy storage media. Early generations of the FlashArray relied on SAS-based Solid State Drives (SSDs) before the industry entirely shifted to the much faster NVMe protocol (DirectFlash Modules).

Pure Storage is famous for its Evergreen architecture, which allows customers to upgrade their controllers without having to rip and replace their existing drives. However, a standard modern //XR4 controller natively communicates strictly via NVMe and PCIe lanes. If a customer is upgrading an array that still contains legacy SAS drives (in this scenario, 10 SAS drives mixed with 10 NVMe drives), a standard NVMe-only controller will not be able to read the SAS media, leading to immediate data unavailability.

To solve this, Pure Storage manufactures specific controller configurations. The SE (SAS-Enabled) controller models are explicitly designed with the necessary internal SAS Host Bus Adapters (HBAs) and routing logic to support legacy SAS media alongside modern NVMe drives. Conversely, the NS (Non-SAS) controllers strictly support NVMe media. Because this specific chassis still houses 10 SAS modules, the Implementation Engineer must verify that the Bill of Materials (BOM) shipped for the upgrade is explicitly the "FLASHARRAY//X50 R4, SE" variant to ensure a safe, non-disruptive migration.

To specifically verify the shelf cable connections and validate the SAS topology during an installation, the correct command is storage_view.py config .

While standard Purity CLI commands like purehw list (Option B) can show the presence and general status of enclosures, they often do not provide the granular, low-level details of the SAS cabling map required to troubleshoot or verify physical redundancy paths (Side A vs. Side B connectivity).

storage_view.py is a specialized Python utility script included in the Purity operating system, primarily intended for use by Implementation Engineers and Support. Running storage_view.py config (or similar arguments like enclosures) outputs a visual or tabular representation of the backend cabling, explicitly showing how the controllers are chained to the expansion shelves. This allows the engineer to confirm that the cabling matches the strict "stacking" rules (e.g., verifying that the SAS loops are closed and redundant) and to identify issues like cross-cabling or disconnected paths that a simple "status=healthy" flag might miss during the initial build.

To view the currently configured Network Time Protocol (NTP) servers on a FlashArray, the correct command is purearray list --ntpserver .

Command Hierarchy: While NTP is a networking function, in the Purity CLI object model, time synchronization is considered a global array attribute rather than a specific interface setting. Therefore, it falls under the purearray command namespace.

Usage: Running purearray list --ntpserver returns a list of the IP addresses or FQDNs of the time servers the array is currently using to sync its system clock.

Invalid Options:

purenetwork list (Option B) displays IP interface configurations (IPs, subnets, gateways) but does not list service-level pointers like NTP.

puredns list (Option A) is strictly for DNS nameservers and suffix configurations.

Importance: Verifying NTP is critical for log timestamp accuracy, ActiveCluster mediation, and Kerberos authentication.

Within the Purity//FA operating system architecture, dedicated NVRAM modules (used heavily in standard non-DFMD arrays to provide non-volatile write caching) are fundamentally treated as specialized drives by the software layer. They are physically installed into specific central chassis bays labeled NVB0, NVB1, NVB2, and NVB3.

Because they are classified as drive components, the primary and most direct command an Implementation Engineer should use to verify their physical installation, health, capacity, and update status is puredrive list. When this command is executed via the CLI, it generates a comprehensive table detailing every DirectFlash Module (DFM) and NVRAM module currently seated in the chassis.

The output explicitly shows the slot location (e.g., CH0.NVB0), the component's operational status (healthy, empty, evacuating, or updating), and its specific firmware version. While the purehw list command is excellent for viewing broader chassis components (like fans, temperature sensors, and controllers), puredrive list is the purpose-built command required to monitor the precise synchronization and firmware update phases of the NVRAM modules, especially crucial during a non-disruptive upgrade (NDU) when ensuring cache mirror integrity is paramount.

For a Non-Disruptive Upgrade (NDU) from a FlashArray//X to a FlashArray//XL , the upgrade kit typically contains 4 QSFP cables, 2 Mellanox cards, and 20 DFMD blanks (or modules) .

2 Mellanox Cards: The FlashArray//X (source) likely requires the installation of 100GbE RoCE adapters (Mellanox) into its controllers to establish the high-speed replication link with the new FlashArray//XL (which has 100GbE native). One card is installed per //X controller.

4 QSFP Cables: To ensure a redundant, high-bandwidth connection between the two arrays during the data migration phase, 2 cables are used per controller pair (CT0-to-CT0 and CT1-to-CT1), totaling 4 cables.

20 DFMDs (Blanks/Fillers): The FlashArray//X typically holds 20 DirectFlash Modules. The FlashArray//XL chassis has 40 slots. When the 20 data drives are physically moved from the //X to the //XL, the //XL will still have 20 empty slots. These must be filled with DirectFlash blanking modules (DFMD blanks) to maintain proper chassis airflow and thermal pressure. Thus, the kit includes these 20 fillers.