Genesys GCP-GC-REP - Genesys Cloud Certified Professional - Reporting and Analytics
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for
.
You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?
Your customizations in the interaction view remain in effect even if you leave and return to the view.
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
How is an Incoming Call represented in reports?
What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?
After the report gets deleted, you can download it from the archived list.
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?
Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?
Which view displays current metrics and information about the queues if you have a membership?
