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HP HP2-I57 - Selling HP Lifecycle Services for Workforce Computing 2024

HP HP2-I57 Premium Access     Download Demo    
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Total 24 questions

It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are

being heard.

Which are characteristics of being an effective strategic advisor? (Select three.)

A.

Identifying things your customer's employees say they're missing in their IT support today

B.

Actively listening and taking notes

C.

Assuming all customers need the same set of blueprints to get them where they need to go

D.

Focusing only on asking questions related to services solutions since hardware is separate

E.

Asking leading questions to understand your customers' pain points

The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

A.

Whether the PC models are G10+ models vs. G8/G9 models

B.

Whether the service will cover HP devices only or HP and non-HP devices

C.

Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal

D.

Whether you are an HP Synergy, Power, or Power Services partner

What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

A.

Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.

B.

Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.

C.

Asset tagging enables a tiered volume discount strategy to be passed along to customers.

D.

Asset tags help customers save time and money and improve efficiency during the asset management process.

E.

Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.

Name a capability available within HP Essential Support.

A.

Ability to order replacement parts from HP for defective third-party components

B.

Online status tracking during repair of product while at the repair center

C.

Remote problem diagnosis and troubleshooting to resolve most issues

D.

Guaranteed 24 x 7 support and next-day turnaround

The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the

components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.

How should you respond?

A.

Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

B.

Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.

C.

Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.

D.

Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.

How should you respond to this customer?

A.

Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.

B.

Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.

C.

Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.

D.

Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.

An enterprise manufacturing company is considering adjusting their business processes in order to keep employees productive and thriving in a hybrid environment. The IT manager has been

tasked with contributing to a business plan for a distributed, hybrid workforce.

What are two of the key aspects the IT manager should focus on addressing in the company'sproposed hybrid workforce plan aimed at keeping employees productive in today's reality? (Select

two.)

A.

70% of digital leaders state a skills shortage prevents them from keeping up with the pace of change.

B.

Generative Al has IT decision-makers questioning where to prioritize budgets.

C.

As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.

D.

IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.