ITIL ITIL-4-Foundation - ITIL 4 Foundation Exam
Which statement about value streams is CORRECT?
What is a cause, or potential cause, of one or more incidents?
Identify the missing words in the following sentence.
The ‘incident management’ practice should maintain [?] for logging and managing incidents.
Identify the missing word in the following sentences.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.
Which practice nurtures links with stakeholders at strategic and tactical levels'?
What varies in size and complexity, and uses functions to achieve its objectives?
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.
What is a problem that has been analysed but has not been resolved?
What term is used to describe the functionality of a service?
Which will help solve incidents more quickly?
When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?
Which statement about service requests is CORRECT?
Which dimension of service management considers the workflows and controls needed to deliver services?
Which is an activity of the 'incident management" practice?
Which guiding principle says that services and processes should NOT provide a solution for every exception?
