ITIL ITIL-Foundation - ITIL Foundation Certification - IT Service Management

What is a RACI model used for?

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

Which role is responsible for carrying out the activities of a process?

Which of the following activities would be performed by a process manager?

1. Monitoring and reporting on process performance

2. Identifying improvement opportunities

3. Appointing people to required roles

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

Who is responsible for defining metrics for change management?

How many people should be accountable for a process as defined in the RACI model?

How many people should be accountable for a process as defined in the RACI model

A process owner is responsible for which of the following?

1. Defining the process strategy

2. Assisting with process design

3. Improving the process

4. Performing all activities involved in a process