ITIL ITIL-Foundation - ITIL Foundation Certification - IT Service Management

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

Which of the following is the best definition of IT service management?

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

Which one of the following is NOT a characteristic of a process?

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

Which one of the following would NOT be defined as part of every process?

What are customers of IT services who work in the same organization as the service provider known as?

Which of the following is an enabler of best practice?

What should a service always deliver to customers?

Which of the following is NOT a source of best practice?