Exin ITILFND - ITIL – Foundation (v4)
Which Guiding principle says that it is not usually necessary to build something new?
What is a configuration item?
What is the purpose of the ‘monitoring and event management’ practice?
Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?
What impact does automation have on a service desk?
Which is one of the MAIN concerns of the ‘design and transition’ value chain activity?
Which guiding principle says that services and processes should NOT provide a solution for every exception?
Which statement about the service value chain is CORRECT?
Which is an activity of ‘problem identification’?
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?