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CIPS L4M5 - Commercial Negotiation

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Total 395 questions

Which of the following would describe a push approach to influencing?

Exerting power or authority

Extensive use of open questioning

The party being influenced is fully aware of the process occurring

The party being influenced may not be aware of the process happening

A.

1 and 2 only

B.

3 and 4 only

C.

1 and 3 only

D.

2 and 4 only

When planning a negotiation for sourcing internationally, which of the following divergent positions, and therefore potential conflict areas, should be prepared for? Select TWO that apply:

A.

Team size

B.

Team makeup

C.

Cultural differences

D.

Timing and location

E.

How the negotiation will be closed out

Which of the following are most likely to be direct costs of a steel manufacturer? Select THREE that apply.

A.

Cleaning services

B.

Coal

C.

Senior management salary

D.

Insurance for production lines

E.

Scrap metal

F.

Hourly production wages

A skilled negotiator will use a range of questioning techniques. If they wish to explore options with the other party without making any formal commitment, which style would they use?

A.

Leading

B.

Hypothetical

C.

Reflective

D.

Multiple

Which of the following are examples of variable costs?

Building and site rent

Annual insurance premium

Raw materials expenditure

Delivery costs for materials

A.

1 and 3

B.

2 and 3

C.

1 and 4

D.

3 and 4

A building firm has been awarded a contract to build a new office block, and the

building firm needs to separate its direct and indirect costs.

Which one of the following is a direct cost to the building of the new office block?

A.

Cost of materials

B.

Cost of legal fees

C.

Cost of insurance

D.

Cost of office space

One difference between perfect competition and monopolistic competition is that...?

A.

In perfect competition, firms produce slightly differentiated products

B.

A perfectly competitive industry has fewer firms.

C.

Monopolistic competition has no barriers to entry

D.

Firms in monopolistic competition face a downward-sloping demand curve

Jayden works as a procurement manager for a large IT organisation. They are currently in their third round of negotiations with an increasingly frustrated software solutions provider. Ben is representing the supplier. Jayden has made eye contact in the latest meeting to confirm his understanding of each of Ben’s points. What communication technique is Jayden demonstrating?

A.

Bargaining

B.

Emotional intelligence

C.

Effective listening

D.

Asserting authority

A supplier’s mark-up on all products is 25%. Supplier's profit margin is...?

A.

20%

B.

30%

C.

75%

D.

15%

Cost and price analysis is very important for buyers when they are preparing for a negotiation with supplier. Which of the following is a benefit of knowing supplier's fixed costs?

A.

The buyer would be able to know the right volume to reach break-even point

B.

The buyer would be able to know the point at which the supplier would reject the offer

C.

With the sole understanding of supplier's fixed cost, the buyer would be able to know the volume at which supplier maximises their profit in short-run

D.

The buyer would be able to get a comprehensive picture of supplier's efficiency