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CIPS L5M7 - Achieving Competitive Advantage Through the Supply Chain (L5M7)

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Total 88 questions

Data needs to be collected, measured, and analysed to ensure quality in processes. Which of the following should the data be?

A.

Specific, Measurable, Achievable

B.

Achievable, Time-bound, and Qualitative

C.

Quick, Relevant, and Measurable

D.

Time-bound, Detailed, and Impartial

In a supply chain, can adownstream supplierinfluence all aspects of quality includingcustomer perception?

A.

Yes – downstream suppliers have the most power in the chain

B.

Yes – customer perception is derived from the supplier’s inputs and specification

C.

No – customer perception is influenced by other functions such as marketing

D.

No – a downstream supplier has no control over quality at all

When would you use aFishbone (Ishikawa) Diagram?

A.

To decide which supplier to use

B.

To map issues in the supply chain

C.

To identify the cause of a problem

D.

To clarify a relationship

A car manufacturer that accommodatesunique and desirable featuresinto design at a premium cost is using which of the following strategies?

A.

Cost Leadership

B.

Cost Focus

C.

Differentiation

D.

Customer Experience

ACost Leaderis able to lower the price of an item or material within the marketplace. Is this true?

A.

Yes – they are able to lower prices but not increase them

B.

Yes – they set a price standard as well as lowering prices

C.

No – a cost leader has no influence on market price

D.

No – a cost leader holds the largest market share and never reduces prices

AResource-Based Review(RBR) focuses on which aspect of competitive advantage?

A.

Internal environment as a driver of competitive advantage

B.

Achieving cost leadership through lower prices

C.

Narrowing the supply chain to create efficiencies

D.

Using the external environment to create value

A marketplace which is described as a‘red ocean’has which of the following characteristics?

A.

Highly competitive

B.

No competition

C.

Easy to enter

D.

Lots of substitute products available

An organisation with amarket-orientated approachto competitive advantage would have which feature?

A.

The customer comes first

B.

Detailed specifications

C.

High expectations of staff

D.

Large workforce

Tom, a Procurement Manager, is initiating aSupplier Rationalisationproject. What should he completefirstto direct the project?

A.

Introduce Six Sigma

B.

Implement Total Quality Management

C.

Conduct SWOT Analysis

D.

Perform Spend Analysis

Which of the following isnota characteristic ofQuality Managementfound inISO 9001?

A.

Customer focus

B.

Involvement of people

C.

Continuous Improvement

D.

Protection of the environment