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Pegasystems PEGAPCDC87V1 - Certified Pega Decisioning Consultant (PCDC) 87V1

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Total 184 questions

U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.

Which two valid actions do you create? (Choose Two)

A.

Credit card status

B.

No annual fee credit card

C.

1% cash back credit card

D.

Credit card number

U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card.

As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?

A.

Increase the starting propensity of the Platinum Plus card.

B.

Increase the context weight of the Platinum Plus card.

C.

Increase the action value of the Platinum Plus card.

D.

Increase the business weight of the Platinum Plus card.

Reference module: Analyzing the effect of business changes using Pega Scenario Planner

U+ Bank, a retail bank, completed an implementation to present Credit Card offers to customers on their self-service portals. You want to estimate the business value that the subsequent next-best-action run creates using the selected configuration. Which simulation do you run to get the required information?

A.

Pega Scenario Planner

B.

Audience Simulation

C.

Distribution Test

D.

Pega Value Finder

Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.

How do you configure the engagement policies to implement this requirement?

U+ Bank a retail bank, uses the Business Operations Environment to perform its business changes The bank carries out these changes m the Pega Customer Decision Hub portal by using revision management features or the V1 Operations Manager portal

For each task, select the correct portal in which the tasks are performed based on best practices

Reference module: Testing engagement policy conditions using audience simulation

U+ Bank, a retail bank, recently implemented a project in which credit card offers are presented to qualified customers when the customers log in to the web self-service portal. The bank now plans to amend its engagement policy conditions. As a Decisioning Consultant, which simulation do you run to check if the conditions are too broad or narrow for your requirements?

U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.

What do you need to define to implement the business requirement?

A.

Customer contact limits

B.

Suppression policy

C.

Volume constraints

D.

Applicability rules

Reference module: Creating eligibility rules using customer risk segments.

U+ Bank uses a decision table to return a label for a customer. Examine this decision table and select which label is returned for a customer with a credit score of 115 and an average balance of 15000.

A.

C

B.

B

C.

A

D.

D

U+ Bank, a retail bank, offers the Standard card, the Rewards card and the Rewards Plus card to its customers. The bank wants to display the banner for the offer that each customer is most likely to click; therefore, their Arbitration uses Propensity from the AI models. If you are debugging the Next-Best-Action decision strategy, which strategy component will show you if the result of the Arbitration is correct?

A.

Prioritize

B.

Filter

C.

Group By

D.

Set Property

What does a solid arrow from a “Set Property” component to a “Filter” component mean?

A.

There is a one-to-one relationship between a “Set Property” and a “Filter” component.

B.

A property from the “Set Property” component is referenced by the “Filter” component.

C.

To evaluate the “Set Property” component, the “Filter” component is evaluated first.

D.

Information from the “Set Property” component is copied over to the “Filter” component.