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Salesforce Salesforce-Associate - Salesforce Certified Associate Exam (SP25)

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Total 122 questions

A Salesforce associate is asked to add a new employee record to their client. Get Cloudy Consulting.

To which object should they add this record?

A.

Accounts

B.

Leads

C.

Contacts

A Salesforce associate wants to locate a record within the custom object called Shipment’.

What is the most efficient way to find a record within this object?

A.

Global Search

B.

App Launcher

C.

Object Manager

A Salesforce Associate is asked to review multiple reports from the current month's folder and bring insight into a meeting.

How should the associate locate all the reports in a single location from the Report object?

A.

Use the Global search bar

B.

Click on All Reports and use the search bar

C.

Click on All Folders and use the search bar

Get Cloudy Consulting wants to implement Salesforce within its sales and service divisions, and automate several processes that involve both.

Which approach should they explore first?

A.

Declarative

B.

Programmatic

C.

Third-party consulting services

Get Cloud Consulting (GCC) has started to use Salesforce for its sales and service divisions. GCC would like to automate a process and understands this can be done through declarative and programmatic solutions.

Which approach should GCC explore first?

A.

A programmatic approach, unless there is a lack of resources

B.

A declarative approach, as it allows for quicker and simpler problem resolution

C.

A programmatic approach, as it is more customizable.

Where can a org’s service status and performance degradation information be found?

A.

AppExchange portal

B.

Salesforce help

C.

Salesforce

A Salesforce associate is creating new user accounts for a new project management team.

What will be the role of each new team member?

A.

End User

B.

Developer

C.

Builder

Where can a Salesforce associate find information that provides a view of interactions with a contact?

A.

Activity Timeline

B.

Details Tab

C.

Contact History

Which tool creates a visual representation of objects and their relationships?

A.

App Launcher

B.

Object Manager

C.

Schema Builder

A Salesforce associate at Get Cloudy Consulting needs a list of all active contacts grouped by Account. What is the first step in building this report?

A.

Create a new report using the Contacts & Accounts report type.

B.

Create a Contacts report with a filter on Account.

C.

Create a joined report with accounts and contacts.