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CompTIA 220-1102 - CompTIA A+ Certification Core 2 Exam

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Total 799 questions

A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue?

A.

Perform a safe mode boot.

B.

Run the System Restore wizard.

C.

Start the computer in the last known-good configuration.

D.

Reset the BIOS settinqs.

An organization wants to deploy a customizable operating system. Which of the following should the organization choose?

A.

Windows 10

B.

macOS

C.

Linux

D.

Chrome OS

E.

iOS

A user clicked a link in an email, and now the cursor is moving around on its own. A technician notices that File Explorer is open and data is being copied from the local drive to an unknown cloud storage location. Which of the following should the technician do first?

A.

Investigate the reported symptoms.

B.

Run anti-malware software.

C.

Educate the user about dangerous links.

D.

Quarantine the workstation.

A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even after rebooting and closing all applications. Which of the following should the technician check next?

A.

Application permissions

B.

Available storage space

C.

Battery charge level

D.

Wi-Fi connection speed

A technician is upgrading the Microsoft Windows 10 OS. Which of the following are required for the technician to safely upgrade the OS? (Select two).

A.

Release notes

B.

Antivirus software

C.

Backup of critical data

D.

Device drivers

E.

Word processing software

F.

Safe boot mode

A company wants to take advantage of modern technology and transition away from face-to-face meetings. Which of the following types of software would benefit the company the most? (Select two).

A.

Videoconferencing

B.

File transfer

C.

Screen-sharing

D.

Financial

E.

Remote access

F.

Record-keeping

Users report having difficulty using the Windows Hello facial recognition feature. Which of the following is a secondary feature of Windows Hello that can be used to log in?

A.

Personal identification number

B.

Username/password

C.

One-time-use token

D.

Cryptographic device

A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue?

A.

Scan the system for malware.

B.

Clear the web browser cache.

C.

Enroll the device in an MDM system.

D.

Confirm the compatibility of the applications with the OS.

A company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?

A.

Turn off inheritance on the requested folder only and set the requested permissions to each file manually.

B.

Turn off inheritance at the top-level folder and remove all inherited permissions.

C.

Turn off inheritance at the top-level folder and set permissions to each file and subfolder manually.

D.

Turn off inheritance on the requested folder only, set the requested permissions, and then turn on inheritance under the child folders.

A network administrator is setting up the security for a SOHO wireless network. Which of the following options should the administrator enable to secure the network?

A.

NAT

B.

WPA3

C.

802.1X

D.

Static IP

A user’s Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week. Which of the following tools should a technician use to remediate the issue?

A.

Disk Defragment

B.

Registry Editor

C.

System Information

D.

Disk Cleanup

A customer wants to make sure the data is protected and secure on a Windows laptop's hard drive. Which of the following is the best solution?

A.

Windows Backup

B.

BitLocker

C.

Shadow Copy

D.

Trusted PlatformModule

A technician needs to recommend a way to keep company devices for field and home-based staff up to date. The users live in various places across the country and the company has several national offices that staff can go to for technical support Which of the following methods is most appropriate for the users?

A.

Make office attendance mandatory for one day per week so that updates can be installed.

B.

Ask users to ensure that they run updates on devices and reboot computers on a regular basis.

C.

Push updates out via VPN on a weekly basis in a staggered manner so that the network is not affected.

D.

Configure cloud-based endpoint management software to automatically manage computer updates.

A technician is troubleshooting a Windows system that is having issues with the OS loading at startup. Which of the following should the technician do to diagnose the issue?

A.

Enable boot logging on the system.

B.

Launch the last known-good configuration.

C.

Check the system resource usage in Task Manager.

D.

Run the sfc /scannow command.

E.

Use the Event Viewer to open the application log

A technician is installing a new copy of Windows on all computers in the enterprise Given the following requirements:

• The install phase must be scripted to run over the network • Each computer requires a new SSD as the system drive, • The existing HDD should remain as a backup drive.

Which of the following command-line tools should the technician use to install the drive and transfer the installation files from the network share? (Select three).

A.

net use

B.

robocopy

C.

winver

D.

diskpart

E.

sfc

F.

r.etstat

G.

ping