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CompTIA 220-1102 - CompTIA A+ Certification Core 2 Exam

Page: 7 / 16
Total 799 questions

When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

A.

Have the user provide a callback phone number to be added to the ticket

B.

Assign the ticket to the department's power user

C.

Register the ticket with a unique user identifier

D.

Provide the user with a unique ticket number that can be referenced on subsequent calls.

A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?

A.

Time drift

B.

Dual in-line memory module failure

C.

Application crash

D.

Filesystem errors

An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?

A.

Encrypt the files

B.

Clone any impacted hard drives

C.

Contact the cyber insurance company

D.

Inform law enforcement

A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why the technician unable to find this menu item?

A.

The hardware does not meet BitLocker's minimum system requirements.

B.

BitLocker was renamed for Windows 10.

C.

BitLocker is not included on Windows 10 Home.

D.

BitLocker was disabled in the registry of the laptop

A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use?

A.

resmon exe

B.

msconfig.extf

C.

dfrgui exe

D.

msmfo32.exe

A technician has been tasked with installing a workstation that will be used tor point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

A.

Data-in-transit encryption

B.

File encryption

C.

USB drive encryption

D.

Disk encryption

After clicking on a link in an email a Chief Financial Officer (CFO) received the following error:

The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST?

A.

Update the browser's CRLs

B.

File a trouble ticket with the bank.

C.

Contact the ISP to report the CFCs concern

D.

Instruct the CFO to exit the browser

Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check FIRST?

A.

System time

B.

IP address

C.

DNS servers

D.

Windows updates

A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT?

A.

Increase the paging file size

B.

Run the chkdsk command

C.

Rebuild the user's profile

D.

Add more system memory.

E.

Defragment the hard drive.

A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?

A.

Expired certificate

B.

OS update failure

C.

Service not started

D.

Application crash

E.

Profile rebuild needed

Which of the following should be used to control security settings on an Android phone in a domain environment?

A.

MDM

B.

MFA

C.

ACL

D.

SMS

A technician received a call stating that all files in a user's documents folder appear to be Changed, and each of the files now has a look file

extension Which pf the following actions is the FIRST step the technician should take?

A.

Runa live disk clone.

B.

Run a full antivirus scan.

C.

Use a batch file to rename the files-

D.

Disconnect the machine from the network

The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?

A.

Requiring strong passwords

B.

Disabling cached credentials

C.

Requiring MFA to sign on

D.

Enabling BitLocker on all hard drives

Which of the following data is MOST likely to be regulated?

A.

Name in a Phone book

B.

Name on a medical diagnosis

C.

Name on a job application

D.

Name on a employer's website

A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively?

A.

SFTP

B.

SSH

C.

VNC

D.

MSRA