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CompTIA 220-1102 - CompTIA A+ Certification Core 2 Exam

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Total 799 questions

A user installed a new application that automatically starts each time the user logs in to a Windows 10 system. The user does not want this to happen and has asked for this setting to be changed. Which of the following tools would the technician MOST likely use to safely make this change?

A.

Registry Editor

B.

Task Manager

C.

Event Viewer

D.

Local Users and Groups

A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?

A.

Settings > Personalization

B.

Control Panel > Credential Manager

C.

Settings > Accounts > Family and Other Users

D.

Control Panel > Network and Sharing Center

A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Select TWO).

A.

File Explorer

B.

User Account Control

C.

Windows Backup and Restore

D.

Windows Firewall

E.

Windows Defender

F.

Network Packet Analyzer

A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

A.

Remove the microphone from the USB hub and plug it directly into a USB port on the PC.

B.

Enable the microphone under Windows Privacy settings to allow desktop applications to access it.

C.

Delete the microphone from Device Manager and scan for new hardware,

D.

Replace the USB microphone with one that uses a traditional 3.5mm plug.

A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?

A.

The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozenapplication in the list, and clicks Force Quit.

B.

The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10 seconds Which causes the application to force quit.

C.

The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in the list, right-clicks on the application, and selects the Force Quit option.

D.

The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in thelist, and clicks Force Quit.

A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue?

A.

Turn off airplane mode while at the register.

B.

Verify that NFC is enabled.

C.

Connect to the store's Wi-Fi network.

D.

Enable Bluetooth on the phone.

A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

A.

Enable multifactor authentication.

B.

Increase the failed log-in threshold.

C.

Remove complex password requirements.

D.

Implement a single sign-on with biometrics.

A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 46B of RAM?

A.

The UEFI settings need to be changed.

B.

The RAM has compatibility issues with Windows 10.

C.

Some of the RAM is defective.

D.

The newly installed OS is x86.

The web browsing speed on a customer's mobile phone slows down every few weeks and then returns to normal after three or four days. Restarting the device does not usually restore performance. Which of the following should a technician check FIRST to troubleshoot this issue?

A.

Data usage limits

B.

Wi-Fi connection speed

C.

Status of airplane mode

D.

System uptime

A user is unable to access a website, which is widely used across the organization, and receives the following error message:

The security certificate presented by this website has expired or is not yet valid.

The technician confirms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue?

A.

Reboot the computer.

B.

Reinstall the OS.

C.

Configure a static 12

D.

Check the computer's date and time.

A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?

A.

Installer_x64.exe

B.

Installer_Files.zip

C.

Installer_32.msi

D.

Installer_x86.exe

E.

Installer_Win10Enterprise.dmg

A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work. Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?

A.

The computer's CMOS battery failed.

B.

The computer's NIC is faulty.

C.

The PXE boot option has not been enabled

D.

The Ethernet cable the technician is using to connect the desktop to the network is faulty.

A systems administrator needs to reset a users password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account Which of the following should the systems administrator do?

A.

Require the user to change the password at the next log-in.

B.

Disallow tie user from changing the password.

C.

Disable the account

D.

Choose a password that never expires.

Which of the following is an example of MFA?

A.

Fingerprint scan and retina scan

B.

Password and PIN

C.

Username and password

D.

Smart card and password

Which of the following is a data security standard for protecting credit cards?

A.

PHI

B.

NIST

C.

PCI

D.

GDPR