CompTIA 220-1202 - CompTIA A+ Core 2 (2026 Exam Update)

Anincident reportsummarizes what happened during an outage, the timeline, the actions taken, and the resolution, which is exactly what management typically requests post-incident.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“Incident reports document the events of an IT issue or outage, including detection, response, and resolution. They are crucial for post-incident review and management accountability.”

Mobile Device Management (MDM) is used to control, monitor, and enforce policies on mobile devices. It allows IT teams to restrict app installations, push approved apps, and monitor device compliance. Deploying MDM would prevent unauthorized applications, such as password crackers, from being installed on company-managed devices.

A. Group Policy is for managing Windows environments and not applicable to smartphones.

B. PAM (Privileged Access Management) controls administrative access, not app installation.

C. Anti-malware can help detect malicious apps but doesn’t prevent their installation proactively.

The correct answer is B. Kerberos token, because Kerberos authentication relies heavily on precise system time synchronization between clients, servers, and the Key Distribution Center (KDC). Kerberos uses time-stamped tickets to prevent replay attacks, and even small time discrepancies can cause authentication failures.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, Kerberos requires clocks on all participating systems to be synchronized within a narrow tolerance (typically five minutes). If system time is inaccurate, Kerberos will reject authentication requests, resulting in login failures and access denial.

The Travis Everett & Andrew Hutz – CompTIA A+ All-in-One Exam Guide explains that Kerberos tokens include timestamps to ensure tickets are valid only for a short time window. This security design protects against attackers reusing captured authentication data.

The Mike Meyers / Mark Soper Lab Manual reinforces that time synchronization issues are a common cause of Kerberos-related login problems in domain environments. Services like TACACS+, RADIUS, and WPA do not depend on strict system time synchronization in the same way Kerberos does.

Because Kerberos authentication cannot function correctly without accurate system time, B is the correct answer.

Mobile OS updates can sometimes cause compatibility issues with specific apps, including corporate email clients. The most likely resolution is to check for and apply an update to the affected application, especially if it hasn’t been updated to support the latest OS version.

B. Registering with MDM might be required for access but wouldn’t address app crashes due to incompatibility.

C. A third-party client might help, but it’s not the best first step if the default app is expected to work.

D. Clearing the cache can help resolve some minor issues, but updating the app directly addresses compatibility concerns.

The correct answer is A. hostname . I corrected the wording from “OS name” to “host name” because, based on the answer choices, this question is testing the command that displays the computer’s host name. Quentin Docter’s Complete Study Guide explains that the hostname command returns the name of the host computer on which it is executed. This makes it appropriate for scripting because its output can be redirected to a file, such as hostname > computername.txt. The CompTIA A+ Core 2 objectives also list hostname , netstat , whoami , and winver as Windows command-line tools candidates should recognize. netstat displays active TCP/IP connections and network statistics, not the computer name. whoami displays the currently logged-in user account. winver displays Windows version information, but it opens a graphical dialog and is not the best option for writing simple script output to a file.

The correct answer is A. Reinstalling the application, because the issue appears to be application-specific rather than system-wide. The problem only affects one game, the operating system is fully updated, and there are no storage constraints. These indicators strongly suggest corrupted application data or a faulty app installation.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, when a single application crashes repeatedly, the first recommended troubleshooting step is to remove and reinstall the app. This clears corrupted files, resets application settings, and ensures the latest compatible version is installed.

The Travis Everett & Andrew Hutz – All-in-One Exam Guide emphasizes that factory resets should only be used as a last resort, as they are disruptive and erase user data. Disabling background applications may help performance issues but does not typically resolve persistent crashes tied to one specific app.

The Mike Meyers / Mark Soper Lab Manual further clarifies that date and time misconfiguration usually affects authentication or certificate validation, not game stability.

Because the symptoms are isolated to a single application and basic system factors have already been ruled out, reinstalling the application is the most appropriate first troubleshooting step, making A the correct answer.

For legacy Windows systems, the simplest and most compatible approach is a Windows batch script using built-in commands like net use. Quentin Docter explains that “Remapping network drives can be done… with VBScript, PowerShell, Window batch scripts… However, Windows batch script and Pow erShell are the most common,” and shows the batch method using net use m: \\server1\files. Because the scenario specifies legacy equipment and simple Windows commands, batch scripting is the best fit: it runs directly under cmd.exe without needing additional runtimes or frameworks that may be missing or unsupported on an end-of-life OS.

Mike Meyers’ Lab Manual reinforces that “The net use command is a command-line method for mapping network shares,” giving the example net use x: \\server1\research. The All-in-One guide provides the same exact mapping approach and emphasizes that net use maps a drive letter to a UNC path.

Therefore, the best script type here is Batch (B).

Most public Wi-Fi networks requireinteraction with a captive portal(e.g., terms of use or login). Dismissing it prevents the user from gaining internet access. Reconnecting and completing the portal page is essential.

FromAll-in-One Exam Guide:

“Many public hotspots require user acknowledgment or login via a captive portal. Skipping this step results in no internet access.”

Shreddingphysically destroys the platters, making data recovery virtually impossible. It ' s more effective and accessible than degaussing or low-level formatting.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“Physical destruction methods like shredding are the most secure options for ensuring data on failed drives cannot be recovered.”