Avaya 3312 - Avaya Aura® Contact Center Administration Exam

Given the following namespace:

mycustomer.com

| en_us

| ad_hoc_messages

| music_on_hold

| out_of_hours

To enable in-queue announcements to be played, into which content group would the prompts be uploaded?

A supervisor with Administrator user privileges wants to be able to manage voice prompts and music on the Avaya Aura® Media Server (AAMS).

Through which Launchpad item can this be accomplished?

A customer with Avaya Aura® Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses.

Which statement regarding the Event Handler is true?

A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.

Which task can be performed from this view?

From which area of the Avaya Agent Desktop can you copy the Customer CLID?

Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?

A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis.

Which category of intrinsic would provide this information?

An administrator creating a flow application realizes that a skillset required for the application has not been created.

Which statement about adding the skillset is true?

Refer to the exhibit.

The flow in the exhibit has been created in Avaya Aura® Contact Center (AACC) Orchestration Designer Scripting. If the automotive skillset is out of service, the caller will hear a technical difficulties announcement, and then proceed to the Logic Block. After the technical difficulties announcement, the caller should be disconnected.

To provide a disconnect, to which block should the technical difficulties output block be connected?