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Avaya 3313 - Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

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Total 63 questions

The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)

A.

Start or Stop High Availability (HA) System

B.

Display status of component services

C.

Shutdown or Start up Contact Center

D.

Enable/Disable High Availability (HA) Switchover

Which Avaya Aura® Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?

A.

Avaya Aura® Contact Center and Avaya Aura® Unified Communications Platform Integration

B.

Avaya Aura® Contact Center Overview and Specification

C.

Avaya Aura® Contact Center and Avaya Aura® Unified Communications Solution Description

D.

Avaya Aura® Contact Center commissioning for Avaya Aura® Unified Communications

Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g. Email, IM, Outbound, Web Chat, and etc.)?

A.

CCMA > Multimedia

B.

Multimedia Dashboard

C.

Multimedia Administrator

D.

CCMM Database Logging

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

A.

From CCMA> Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.

B.

Confirm recordings have been uploaded to the CCMS.

C.

From CCMA > Configuration > Media services and Routes, ensure that thetreatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.

D.

Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).

E.

Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.

The Alarm Monitor automatically starts when you log into which utility?

A.

Contact Center Manager Utility

B.

Log Archiver Utility

C.

Contact Center Server Utility

D.

Process Monitor Utility

The Avaya Aura® Contact Center installer initiates a series of individual application installations, with each one creating its own log file.

If an application installation fails, which directory provides detailed logs on the installation failure?

A.

C:Avaya\Logs\Sysops\MSiLogs

B.

C: Avaya\Logs\Sysops\UniversalInstall

C.

C:Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration

D.

C:Avaya\Logs\Sysops\MSiLogs\InstallLogs

In a sip-enabled Avaya Aura® Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

A.

SIP Gateway manager

B.

Contact center Media services

C.

Avaya Aura Media server

D.

Session Manager

A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.

Which Historical Report folder (category) should be examined?

A.

Contact Summary

B.

Configuration

C.

Agent Performance

D.

Call-by-Call