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Avaya 33810X - Avaya Aura Contact Center Solution Design Exam

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Total 48 questions

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture,

What is the purpose of the Logical Architecture Diagram?

A.

It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

B.

As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

C.

It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

D.

It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A.

Email and Web Communication

B.

Microsoft Lync Integration

C.

Avaya Presence Service

D.

AACC High Availability

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.

Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A.

Avaya IXâ„¢ Workplace

B.

Avaya Agent Desktop a

C.

Avaya IXâ„¢ Workspaces

D.

Avaya one-X® Agent Desktop

The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.

The Agent for Preview and Progressive Outbound Is bundled with which package?

A.

AACC 7 Outbound ASIPP package

B.

AACC 7 Resilience (High Availability) ASIPP package

C.

AACC Multimedia ASIPP package

D.

AACC 7 Base System and Voice ASIPP package

A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)

A.

Engaging customers on their terms

B.

Customers initiating calls into the Contact Center by telephone only

C.

Evolution of the Contact Center agent

D.

Contact Center data gathered from generic reports only

A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.

Which statement describes what the Avaya support department needs be prepared to tell the manager?

A.

Different Presence client software are supported on Avaya Agent Desktop.

B.

Agent Desktop does not support co-resident Skype for Business client software.

C.

Microsoft Lync Server are not supported.

D.

Microsoft Skype Server are not supported.

AACC has an inbuilt Outbound Management.

Which resource controls the Preview Dialing method?

A.

Manager

B.

Administrator

C.

Supervisor

D.

Agent

An IT manager wants Avaya Breeze â„¢ to use Snap-In to integrate new capabilities into processes.

Which Avaya Breeze â„¢ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A.

Context Store

B.

Co-Browsing

C.

Engagement Designer

D.

Work Assignment

During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

Which value proposition would you use?

A.

Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.

B.

Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

C.

Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

D.

Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

AACC interoperates with which two different Avaya applications? (Choose two.)

A.

Avaya Work Force Optimization Select

B.

Interaction Center

C.

Proactive Outreach Manager

D.

Call Back Automated