Cisco 500-444 - Cisco Contact Center Enterprise Implementation and Troubleshooting

The PCCE production deployment model on an ESXi server requires two validations: ensuring that the correct servers are on the correct sides and verifying that the correct RAM and CPU are being deployed. These validations are necessary to ensure that the PCCE components are configured properly and have sufficient resources to run smoothly. The other options are not relevant for the PCCE production deployment model on an ESXi server. Linux verification for containers is not applicable because PCCE does not use containers. The hypervisor provides enough power is not a validation step, but a prerequisite for the ESXi server. The lab is deployed properly is not a validation for the production deployment model, but for the lab deployment model. References: Virtualization for Cisco Packaged CCE Release 11.6(x)1, Deployment Type Info API2.

The Single Pane of Glass (SPOG) is the web-based administrative interface that should be deployed to provide a unified and simplified view of the Unified CCE system, even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators1. The SPOG is also known as the CCE Web Administration or the Unified CCE Administration console, and it allows administrators to configure and manage various Unified CCE features and settings, such as agents, attributes, precision queues, bucket intervals, media routing domains, license, bulk jobs, deployment type, system information, single sign-on, context service, and contact center AI23.

The other options are incorrect because:

A: WebSetup is not a web-based administrative interface, but rather a tool that is used to install and configure the web setup components, such as the web setup database, the web setup service, and the web setup client, on the Unified CCE servers. WebSetup is used to perform initial configuration tasks, such as setting the deployment type, the instance name, the security mode, the license server, and the LDAP directory4.

B: Contact Centre Management Portal (CCMP) is not a web-based administrative interface for Unified CCE, but rather a separate product that provides a web-based interface for managing Cisco Unified Contact Center Express (UCCX) and Cisco Unified IP Interactive Voice Response (IP IVR) systems. CCMP allows administrators to perform tasks such as creating and modifying scripts, applications, triggers, teams, skills, and CSQs, as well as monitoring and reporting on the system performance and agent activity5.

C: LDAP Plugin is not a web-based administrative interface, but rather a component that enables Unified CCE to integrate with an external LDAP directory, such as Microsoft Active Directory, for user authentication and authorization. LDAP Plugin allows Unified CCE to synchronize user data from the LDAP directory and assign roles and permissions to the users based on their LDAP group membership2.

References:

1: UCCE 10.5 Web Admin Interface - Cisco Community 2: Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.6 (1) - Web Based CCE Administration [Cisco Unified Contact Center Enterprise] - Cisco 4: Web Setup Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) - Web Setup Overview [Cisco Unified Contact Center Enterprise] - Cisco 5: [Cisco Unified Contact Center Management Portal Data Sheet - Cisco] 3: Web Based CCE Administration - Cisco 6: Web Setup Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) - Web Setup Overview [Cisco Unified Contact Center Enterprise] - Cisco : Cisco Unified Contact Center Management Portal Data Sheet - Cisco

A SIP proxy server is a component of a SIP network that handles the setup and termination of calls between SIP devices. It also performs functions such as registration, authorization, network access control, and network security. Some of the functions of a SIP proxy server are:

Centralizes dial plans: A SIP proxy server can centralize the dial plans for a SIP network, meaning that it can translate and route calls based on a unified set of rules and policies. This simplifies the administration and management of the SIP network and ensures consistent call routing across different devices and locations.

Helps to centralize the administration and call control: A SIP proxy server can also help to centralize the administration and call control of a SIP network, meaning that it can provide a single point of contact and configuration for all the SIP devices and endpoints. This reduces the complexity and overhead of maintaining multiple SIP servers and devices and allows for easier monitoring and troubleshooting of the SIP network.

References:

1: What Is a SIP Proxy? How Does a SIP Server Work? - Nextiva

2: What is a SIP Proxy Server and How Does It Work? - ULTATEL Blog

3: What is SIP proxy? | Webopedia

4: Definition of SIP proxy | PCMag

5: All About SIP Proxy: What is a SIP Server? | TelNet Worldwide

= UC on UCS Tested Reference Configuration (TRC) is a type of deployment option for Cisco Unified Communications applications on Cisco Unified Computing System (UCS) servers. TRC is defined as Configuration Based, which means that it specifies the exact hardware configuration, including server model, CPU, memory, disk, RAID settings, BIOS settings, and network adapters. TRC also requires VMware vSphere as the virtualization software, and does not support any other hypervisor. VMware vCenter is not required for TRC, but it is recommended for managing multiple ESXi hosts. TRC is different from Specs-based, which is defined as Rule Based, and allows more flexibility in choosing the hardware components, as long as they meet the minimum requirements and follow the rules defined by Cisco. Specs-based also supports other hypervisors besides VMware vSphere, such as Microsoft Hyper-V and KVM. References :=

Troubleshoot UC on UCS TRC, UC on UCS Specs-based, and 3rd-party Specs-based Deployments1

Collaboration Virtualization Sizing2

Unified Computing System Hardware3

What to select - Cisco BE6000 or UC-on-UCS45

 The SAML Certificate Expiry details can be checked in the PCCE Web Administration Manager (S.RO.G) under the Features -> Single Sign-On menu. This menu can be used to view the certificate details, such as the issuer, validity period, and expiry date1.

SAML (Security Assertion Markup Language) is a standard protocol for exchanging authentication and authorization information between an identity provider (IdP) and a service provider (SP). SAML uses XML-based assertions that contain information about the user’s identity, attributes, and privileges. SAML certificates are used to sign and encrypt the assertions, and to verify the trust relationship between the IdP and the SP2.

PCCE (Packaged Contact Center Enterprise) is a solution that integrates multiple Cisco Unified Communications applications, such as CCE (Contact Center Enterprise), CVP (Customer Voice Portal), Finesse, CUIC (Unified Intelligence Center), and ECE (Enterprise Chat and Email). PCCE uses SAML to enable single sign-on (SSO) for users to access various PCCE applications with one username and password. PCCE uses Cisco Identity Service (IdS) as the SP and supports various IdPs, such as Active Directory Federation Services (AD FS), PingFederate, or Okta1.

The PCCE Web Administration Manager (S.RO.G) is a web-based interface that allows administrators to configure and manage various PCCE features and settings, such as SSO, Context Service, License Management, Device Configurations, etc. The S.RO.G stands for Single Pane of Glass, which means that the PCCE Web Administration Manager provides a unified and simplified view of the PCCE system1.

The other options are incorrect because:

A: Features -> Context Service is a menu that allows administrators to configure and manage the Context Service feature, which is a cloud-based service that stores and retrieves customer data across different channels and applications. It has nothing to do with the SAML Certificate Expiry details1.

B: Infrastructure Settings -> License Management is a menu that allows administrators to configure and manage the license settings for the PCCE system, such as the license type, the license server, the license usage, etc. It has nothing to do with the SAML Certificate Expiry details1.

D: Infrastructure Settings -> Device Configurations -> Identity Services is a menu that allows administrators to configure and manage the Cisco Identity Service settings, such as the IdP URL, the IdS URL, the IdS certificate, etc. It does not show the SAML Certificate Expiry details, but rather the IdS Certificate Expiry details, which are different1.

References:

3: Discuss Cisco 500-444 Exam Topic 4 Question 10 | Pass4Success 1: Cisco Unified Contact Center Enterprise Features Guide, Release 12.0 - Single Sign-On 4: Free Cisco 500-444 CCEIT Questions - Pass Cisco 500-444 - Pass4Success 2: Application Management certificates frequently asked questions

There are two types of upgrades available for CCE: Common Ground and Standard. A Common Ground upgrade is a type of upgrade that allows you to upgrade from one major release to another major release without having to rebuild your configuration. A Common Ground upgrade preserves your existing configuration and data, and applies the new features and enhancements of the new release. A Common Ground upgrade is supported for certain releases and deployment models, and requires a specific upgrade path. A Standard upgrade is a type of upgrade that allows you to upgrade from one minor release to another minor release within the same major release. A Standard upgrade also preserves your existing configuration and data, and applies the bug fixes and minor enhancements of the new release. A Standard upgrade is supported for all releases and deployment models, and does not require a specific upgrade path12. References:

Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6 (1) - Upgrade Overview2

Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5 (1) and 12.5 (2) - Upgrade Overview3