Cisco 700-245 - Environmental Sustainability Practice-Building(ESPB)

Before meeting with a customer for an exploratory discussion, the most important task to complete isdoing background research. This involves understanding the customer's business, their industry, potential pain points, and any existing sustainability or technology initiatives they may have. Conducting thorough research allows you to tailor the discussion to the customer’s needs, demonstrating that you understand their challenges and are prepared to offer relevant solutions.

Preparation through research enables more productive conversations and increases the likelihood of establishing a strong, trust-based relationship with the customer.

Environmental Sustainability References:

Harvard Business Review. (2021).The Importance of Background Research in Customer Engagement.

McKinsey & Company. (2020).How to Prepare for Successful Customer Meetings: A Research-Driven Approach.

ABusiness Leaderrelies onITfor recommendations on technology investments. Business leaders, who focus on driving the overall strategy and performance of the company, often turn to IT leaders for expert guidance on technology solutions that can enhance operations, improve efficiency, and support sustainability goals. IT leaders play a crucial role in identifying, evaluating, and recommending technologies that align with the business's needs and objectives, ensuring that the company stays competitive while meeting its technological and sustainability targets.

Environmental Sustainability References:

Gartner. (2021).The Role of IT in Business Strategy and Decision-Making.

Harvard Business Review. (2020).Business Leaders and the Importance of IT in Strategic Technology Investments.

Cisco. (2021).How IT Leaders Drive Business Sustainability and Innovation.