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Cisco 700-805 - Cisco Renewals Manager (700-805 CRM)

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Total 99 questions

Which task is the responsibility of the Renewals Manager?

A.

billing recurring revenue contracts

B.

managing recurring revenue risk

C.

driving adoption of specific technologies

D.

managing the Success Plan

Which event begins the Renewal process?

A.

upsell recommendation

B.

notification of contract expiration

C.

implementation of software

D.

contract negotiation

How does Cisco define AT R?

A.

Contracts/subscriptions that are available to renew.

B.

ATR is the sum of RR and iARR, minus the attrition rate.

C.

Any customer agreement where attrition has been an issue.

D.

Contracts/subscriptions that have attrition terms revoked.

Which licensing model represents the highest value?

A.

Transactional

B.

Subscription

C.

Pay as you go

D.

Enterprise Agreements

Which two actions does a partner or customer perform within CCW-R? (Choose two.)

A.

order new services

B.

download hardware, software and services data sheets

C.

set up billing

D.

change Customer Address

E.

view and manage their contracts

What is the main purpose of CCW-R?

A.

to factor customer ATR, up sell and attrition

B.

to allow customers and partners to download renewal data

C.

to allow customers and partner store new software subscriptions and service contracts from one tool

D.

to capture partner and customer billing preferences

Which three financial metrics are critical in renewing subscriptions? (Choose three.)

A.

net new sales

B.

annual re curing revenue

C.

close rate

D.

training costs

E.

renewal rate

What does iARR measure?

A.

our ability to monitor product utilization, and financial growth collectively

B.

our ability to increase renewal rates through pricing controls

C.

our ability to expand upon existing customer value

D.

our ability to internally align renewable resources

What is the intended outcome of the Customer Success Plan?

A.

develop a customer-centric plan for achieving value from their purchases

B.

generate financial data that indicates a customer's propensity to renew

C.

provide a schedule for resolving customer quality issues

D.

allow customers to manage the implementation independently