Avaya 7392X - Avaya Aura Call Center Elite Implementation Exam
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as Intended.
Which command would you use to do this?
Which vector object can replace the Time of Day (TOD) global Vector variable?
Which component handles the featured of Avaya Aura® Call Center Elite?
Which component provides audio support in Avaya Aura® Call Center Elite?
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?
Which two Vector Variable types are strictly global in scope? (Choose two.)
Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)
With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?
You need to troubleshoot your Best Services Routing (BSR) polling vectors to verily that they are operating as intended.
Which command do you use to do this?
Refer to the Exhibit.
The diagram shows the content namespace UUID(ANNC-9C2ec05e-a518-41e8-95b1-0050569dee68) on the Avaya Aura® Media Server for placement of announcements and music wave files.
Which two Communication Manager (CM) commands are used to verify the files have been placed correctly? (Choose two.)
