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Avaya 78201X - Avaya IP Office Platform Support Certified Exam

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Total 190 questions

A customer has two primary receptionists using SoftConsole, and four back-office employees use SoftConsole on their PCs to cover for the receptionists during breaks or lunch. How many licenses are required to allow this setup to work?

A.

8

B.

6

C.

2

D.

4

On an IP 500 control unit that has 12 DS30 modules configured, what is the maximum number of ISDN/PRI trunks that can be configured?

A.

6

B.

3

C.

4

D.

8

Which two applications are supported by the Unified Communication Module (UCM) without the need for an external server? (Select two.)

A.

Avaya Call Management System

B.

Avaya Aura® Messaging

C.

one-X® Portal

D.

Embedded Voicemail Pro

E.

Avaya Aura® Conferencing

If ISDN/PRI calls are getting dropped, which tool would be used to troubleshoot the issue?

A.

Debug Manager on DTE port

B.

Debug View with default filters

C.

System Monitor with ISDN L3 filter options enabled

D.

SSA Snapshot

When monitoring the IP Office system using the System Status Application (SSA), which of the following information is NOT displayed by default?

A.

The current time and date of the IP Office system.

B.

The software version and patch level of the IP Office system.

C.

The CPU and memory utilization of the IP Office system.

D.

The number of active calls and the call status on the IP Office system.

What must be checked before connecting an IP Office to a one-X® Portal server?

A.

Time Profiles

B.

Hunt Group Settings

C.

User Rights

D.

Security Settings

A customer wants to use the Avaya IP Officeâ„¢ server to allocate IP addresses to phones that are connected to the subnet that LAN2 is connected to.

To meet the customer’s requirement, what needs to be configured?

A.

Enable the SNTP server on LAN2.

B.

Enable NAT on LAN 2.

C.

Set the DHCP Mode for LAN2 to Client.

D.

Set the DHCP Mode for LAN2 to Server.

A customer is experiencing poor call quality, including delay, jitter, and packet loss, when using a remote deskphone through the WAN. Which three methods can a technician use to help diagnose and troubleshoot the problem? (Choose three.)

A.

Perform a packet capture and analysis of the WAN traffic using a network analyzer tool.

B.

Compare the WAN bandwidth usage during call setup and active call phases to determine if there are any bandwidth limitations.

C.

Configure a VPN connection to the remote site to bypass WAN congestion and improve voice quality.

D.

Enable and monitor SNMP traps on the WAN routers to detect any network or connectivity issues.

E.

Check the network performance metrics, such as latency and round-trip time, to identify any abnormal values.

Given an IP Phone that is not working, which of the following is an example of "Top-Down Troubleshooting"?

A.

Validate that the gateway IP address is present in the IP Phone configuration.

B.

Attempt to ping the IP Phone and make a call if the ping is successful.

C.

Replace the patch cord of the IP Phone, and if it boots up, make a call.

D.

Check for an indicator light where the IP Phone is connected and listen for a dial tone.

Six employees in a company have hot-desking enabled, and their calls will be redirected to their voicemail boxes when they log off. The employees want to access their voicemail boxes while they are out of the office. What is the best way to set up Direct Inward Dialing/Direct Inward Dial (DDI/DID) to achieve this?

A.

Set DDI/DID to their Login code

B.

Assign DDI/DID numbers to their extensions

C.

Assign DDI/DID to the short code feature "Voicemail Collect"

D.

Assign DDI/DID to a voicemail module "Recording"