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Salesforce ADM-201 - Salesforce Certified Platform Administrator (Plat-Admn-201)

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Total 253 questions

Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value

of their Opportunities.

What should an administrator suggest to meet this request?

A.

Define a new Stage picklist value.

B.

Create a custom field on Opportunity.

C.

Configure Forecasting support.

D.

Make the field editable on page layouts

Support agent at Cloud Kicks are spending too much time finding resources to solve cases.

The agents need a more efficient way to find documentation and similar cases from the Case page

layout.

How should an administrator meet this requirement?

A.

Create a custom object to capture popular case resolutions.

B.

Use an interview flow to capture Case details.

C.

Direct users to Global Search to look for similar cases.

D.

Configure Knowledge with articles and data categories.

An administrator installed a managed package that contains a permission set group. The

permission set group that was installed includes Delete access on several objects, and the administrator

needs to prevent users in the permission set group from being able to delete records.

What should the administrator do to control Delete access?

A.

Use a muting permission set with a permission set group to mute selected permissions.

B.

Create a new permission set that has Delete access deselected for the objects.

C.

Create a new role that prevents Delete permissions from rolling up to the users.

D.

Edit the profile for the users to remove Delete access from the objects.

Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.

What should the administrator use to achieve this?

A.

Assignment Rules

B.

Case Rules

C.

Workflow Rules

D.

Escalation Rules

An administrator gets a rush request from Human Resources to remove a user’s access to

Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.

What should the administrator do to fulfil the request?

A.

Freeze the user to prevent them from logging in while removing them from being referenced in the

Direct Manager field.

B.

Deactivate the user and delete any records where they are referenced in the Direct Manager field.

C.

Change the user’s profile to read-only while removing them from being referenced in the Direct

Manager Field.

D.

Delete the user and leave all records where they referenced in the Direct Manager Field without

changes.

An administrator Creates a custom text area field on the Account object and adds it to the service

team's page layout. The services team manager loves the addition of this field and wants it to appear

in the highlights panel so that the services reps can quickly find it when on the Account Page

How should the administrator accomplish this?

A.

Create a new page layout and a new section titled highlights panel.

B.

In the Account object manager, create a custom compact layout.

C.

From the page layout editor, drag the field to the highlights panel.

D.

Make the field required and move it to the top of the page.

Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit

findings from a property inspection.

Which feature should an administrator place on the page to fulfill this requirement?

A.

Related List

B.

Autolaunched Flow

C.

Record Detail

D.

Screen Flow

Which three aspects of standard fields should an administrator customize?

Choose 3 answers

A.

Picklist Values

B.

Help Text

C.

Field history tracking

D.

Decimal Places

E.

Field name

Universal Container wants to increase the security of their org by requiring stricker user passwords.

Which two of the following should an administrator configure?

Choose 2 answers

A.

Password different then username

B.

Prevent common words

C.

Minimum password length.

D.

Password complexity requirement.

Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen

flow collect name, email and shoe preference. which two things should the administrator do to display the screen flow? Choose 2 answers

A.

Create a tab and add the screen flow to the page.

B.

use a flow element and add the screen flow to the record page.

C.

Add the flow in the utility bar of the console

D.

install an app from the AppExchange