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Salesforce ADM-201 - Salesforce Certified Administrator (SP25)

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Total 253 questions

Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on

pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.

How should an administrator solve for this issue?

A.

Set temporary business hours for each time zone.

B.

Adjust the currant business hours to accommodate the Eastern Time Zone.

C.

Create one set of business hours per time zone.

D.

Allow the reps to set business hours manually.

Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants

an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the

company is performing at any point in time.

How should an administrator create the dashboard without changing any sharing setting?

A.

Update the dashboard to folder settings to manager for the sales reps role.

B.

Add a filter to the dashboard to filter the opportunities by owner role.

C.

Build individual dashboards for profiles that need to see the enterprise results.

D.

Create a dashboard with the running User set as someone who can see all Opportunities

An administrator has reviewed an upcoming critical update.

How should the administrator proceed with activation of the critical update?

A.

Activate the critical update in a sandbox.

B.

Allow the critical update to auto-activate.

C.

Activate the critical update in production.

D.

Allow the critical update to auto-activate in a sandbox.

The administrator for Cloud Kicks needs to give access to a new custom object with custom

fields to more than one user.

Which two options should an administrator use to meet this requirement?

Choose 2 answers

A.

Add to manual sharing list

B.

Assign permission set group to Users

C.

Create a Permission Set

D.

Edit organization-wide defaults

An administrator created a record trigger flow to update contacts.

How should the administrator reference the values of the active record the flow is running on?

A.

Use the {!Contact.Id} global variable.

B.

Use the {!Account.Id} record variable.

C.

Use the $Record global variable.

D.

Use the Get Records element to find the Id.

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the

UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team?

Choose 2 answers

A.

Configure a flow to assign the cases to the queue.

B.

Use assignment rules to set the queue as the owner of the case.

C.

Add Cass to the existing queue as available object.

D.

Create a new queue and add Cases as an available object.

An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and

skill set. Which feature should the administrator enable to meet this requirement?

A.

Knowledge Management.

B.

Omni-Channel

C.

Escalation Rules

D.

Territory Management

Cloud kicks want to give credit to Opportunity team members based on the level of effort

contributed by each person toward each deal.

What feature should the administrator use to meet this requirement?

A.

Stages

B.

Splits

C.

Queues

D.

List Views

Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when

a relationship is created between Account and shoe to prevent orphaned shoe records.

What should the administrator do to complete this requirement?

A.

Create an indirect lookup

B.

Create an encrypted lookup

C.

Create a hierarchical lookup

D.

Create a master-detail lookup.

What data loss considerations should an administrator keep in mind when changing a custom field type from Text to Picklist?

Choose 2 answers

A.

There will be no data loss with use of a global value set.

B.

Assignment and escalation rules may be affected.

C.

Auto updates will be made to Visualforce references to prevent data loss.

D.

Any list view based on the custom field is deleted.