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Salesforce ADM-211 - Administration Essentials for Experienced Admin

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Total 379 questions

What is the number one predictor of successful change management?

A.

Cleansed Data

B.

Correct License selection

C.

Executive Sponsorship

D.

Defined Sales Process

What skill set is required to work with outbound messages?

API? or Apex?

Where is additional information about the Excel Connector available?

Which of the following will make it easier for users to reach merge tools?

A.

Build a custom bottom/link to the merge wizard

B.

Merge using the KxcelConnector

C.

Be granted delete rights to merge leads

D.

All of the above

What are some tools for managing the Change Request process with SFDC?

Select all that apply:

A.

Use the Service and Support app

B.

Have end users submit case

C.

Use the Solutions tab for FAQs

D.

Use the Self-Service Portal and Suggested Solutions

E.

Use the Metadata API for submitting cases from other applications

F.

Use reports and dashboards to monitor metrics

G.

Use Content to store related documents (change mgmt process, training of new processes/functionality/apps, etc), ongoing newsletter communications, Ideas

What can you do with Workflow? ( assuming EE edition or higher)

What is the save order of processes?

What can be customized in content?

Select all that apply:

A.

Content type

B.

Validation rules

C.

Page layouts

D.

Content Value

What are some examples of Web-to-X usage of SFDC?

Which of the following is not a characteristic of web applications or web controls?

A.

Runs on a customer-hosted web server

B.

Runs on SFDC web server

C.

Has a custom VI (gcncrallyASP.NET or JSP),

D.

Uses the Forcc.com API to read or modify SFDC data,

E.

Are generally used for highly customized UI or business logic functionality that cannot be accommodated bys-controls.