PeopleCert AIOps-Foundation - DevOps Institute AIOps Foundation V1.0

Service Level Agreements (SLAs) define the expected performance and availability standards for IT services. AIOps enhances the ability to meet and exceed these SLA targets by improving IT operations' speed and capabilities. Through the integration of big data analytics and machine learning, AIOps enables real-time monitoring, rapid issue detection, and automated responses, reducing downtime and enhancing service reliability. This proactive approach minimizes risks associated with SLA breaches and ensures that IT services consistently meet agreed-upon performance standards.

Deterministic technologies operate with predictable outcomes based on specific inputs. Analytics is a deterministic process, as it involves the systematic analysis of data to produce consistent and repeatable results. Given the same data set and analytical methods, analytics will yield the same conclusions, making it a deterministic approach. In contrast, technologies like machine learning, artificial intelligence, and neural networks are probabilistic, as they involve learning from data and making inferences that may vary with different inputs or training processes.