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Salesforce Agentforce-Specialist - Salesforce Certified Agentforce Specialist

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Total 202 questions

A Universal Containers administrator is setting up Einstein Data Libraries. After creating a new library, the administrator notices that only the file upload option is available; there is no option to configure the library using a Salesforce Knowledge base.  

What is the most likely cause of this Issue?

A.

The current Salesforce org lacks the necessary Einstein for Service permissions that support the Knowledge-based Data Library option, so only the file upload option is presented.

B.

Salesforce Knowledge is not enabled in the organization; without Salesforce Knowledge enabled, the Knowledge-based data source option will not be available in Einstein Data Libraries.

C.

The administrator is not using Lightning Experience, which is required to display all data source options, Including the Knowledge base option, when configuring Einstein Data Libraries.  

Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of its agents prior to deploying them in production. UC would like to efficiently test a large and repeatable number of utterances. What should the Agentforce Specialist recommend?

A.

Leverage the Agent Large Language Model (LLM) UI and test UC's agents with different utterances prior to activating the agent.

B.

Deploy the agent in a QA sandbox environment and review the Utterance Analysis reports to review effectiveness.

C.

Create a CSV file with UC's test cases in Agentforce Testing Center using the testing template.

Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting.

Which business requirement would lead An Agentforce to recommend connecting to an external foundational model via Einstein Studio (Model Builder)?

A.

UC wants to fine-tune model temperature.

B.

UC wants a model fine-tuned using company data.

C.

UC wants to change the frequency penalty of the model.

Universal Containers plans to enhance its sales team’s productivity using AI. Which specific requirement necessitates the use of Prompt Builder?

A.

Creating a draft newsletter for an upcoming tradeshow.

B.

Predicting the likelihood of customers churning or discontinuing their relationship with the company.

C.

Creating an estimated Customer Lifetime Value (CLV) with historical purchase data.

Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases.

Which feature should the Agentforce Specialist set up to enable UC's sales team?

A.

Call Summaries

B.

Call Explorer

C.

Call Insights

A customer service representative is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related to this Itinerary. The representative needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agentforce capability helps the representative accomplish this?

A.

Invoke a flow which makes a call to external data to create a Knowledge article.

B.

Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.

C.

Generate Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

Universal Containers (UC) is implementing Einstein Generative AI to improve customer insights and interactions. UC needs audit and feedback

data to be accessible for reporting purposes.

What is a consideration for this requirement?

A.

Storing this data requires Data Cloud to be provisioned.

B.

Storing this data requires a custom object for data to be configured.

C.

Storing this data requires Salesforce big objects.

Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, "Show me other opportunities like this one."

How should UC achieve this with Agents?

A.

Use the standard Agent action.

B.

Create a custom Agent action calling a flow.

C.

Create a custom Agent action calling an Apex class.

What is the main benefit of using a Knowledge article in an Agentforce Data Library?

A.

Only the retriever for Knowledge articles allows for agents to access Knowledge from both inside the platform and on a customer's website.

B.

It provides a structured, searchable repository of approved documents so the agent can retrieve reliable information for each inquiry..

C.

The retriever for Knowledge articles has better accuracy and performance than the default retriever.

Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page.

After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

A.

Turn on Agent.

B.

Turn on Einstein Generative AI.

C.

Turn on Prompt Builder.