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Apple Apple-Device-Support - Apple Device Support Exam (SUP-2026)

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Total 273 questions

Where in Recovery app > Recovery Log can you set the view to display only error messages?

A.

Message Type

B.

Detail Level

C.

Log Type

D.

Filter Level

Which type of account does an organization create for a user in Apple Business Manager or Apple School Manager?

A.

Personal Apple Account

B.

Secure Apple Account

C.

Managed Apple Account

D.

Business Apple Account

A user began an AirDrop transfer. The user left before the transfer completed. What change can you make in Settings so future transfers can complete?

A.

Go to General > AirDrop, then turn on Use Cellular (or Mobile) Data.

B.

Go to General > AirPlay & Continuity, then turn on Handoff.

C.

Go to General > AirDrop, then turn on Bringing Devices Together.

D.

Go to VPN > Disconnect, then restart the transfer.

A supervised iPad is reported missing. The user was signed into their Managed Apple Account. What should you do to secure organizational data?

A.

Ask the MDM administrator to enable Managed Activation Lock on the iPad.

B.

Ask the MDM administrator to enable Managed Lost Mode on the iPad.

C.

Ask the MDM administrator to enable Find My and mark the iPad as lost.

D.

Ask the user to sign into Find My on iCloud and mark the iPad as lost.

What should you do to run system diagnostics on Mac?

A.

In Activity Monitor, go to View > Run System Diagnostics.

B.

In Console, go to View > Run System Diagnostics.

C.

In Feedback Assistant, choose System Diagnostics from the pop-up menu.

D.

In Diagnostic Reporter, choose System Diagnostics from the pop-up menu.

Safari profiles aren’t syncing between a user’s Mac and iPhone. What should you verify on the user’s devices to resolve this issue?

A.

Profile syncing is turned on for the Apple Account.

B.

Safari extensions are turned on in the iCloud section of Apple Account settings.

C.

Safari is turned on in the iCloud section of Apple Account settings.

D.

Private Relay is turned on in the iCloud section of Apple Account settings.

Which Console report details events while macOS is being used?

A.

Crash Reports

B.

Diagnostic Reports

C.

Spin Reports

D.

system.log file

Which of these steps should you complete if your iPad fails to back up to iCloud?

A.

Ensure that you’re signed in with your Managed Apple Account.

B.

Confirm that Bluetooth is turned on.

C.

Verify that enough space is available in your iCloud storage.

D.

Verify that your iPad has a device passcode and is unlocked.

Why doesn’t the latest iOS release appear in Settings > General > Software Update on an iPhone?

A.

MDM is managing software updates and upgrades.

B.

Lockdown Mode is turned on.

C.

There isn’t enough local storage for the upgrade.

D.

The Wi-Fi network was configured by MDM.

Where can you view the amount of memory that apps are using?

A.

Console

B.

Apple Diagnostics

C.

System Information

D.

Activity Monitor