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GAQM BPM-001 - Business Process Manager (BPM)

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Total 50 questions

Six Sigma strives to have a process operate at 99% efficiency.

A.

True

B.

False

Pam is gathering information to design a process. She will consider which of the following concepts?

A.

Mind mapping

B.

Role of content

C.

Brainstorming

D.

RAP model

Workflow engines can complete processes without any human interaction.

A.

True

B.

False

Why is it important to manage an organization’s processes?

A.

To increase productivity

B.

To decrease costs

C.

To increase efficiency

D.

All of the above

E.

None of the above

_______________is the first step of Business Process Improvement model.

A.

How to get the Customer

B.

Where is the Customer

C.

Know the Customer

D.

Know the financial status of the Customer

Enterprise Content Management (ECM) offers a systematic approach to help organizations manage this large volume of content.

A.

True

B.

False

Business Analysis involves identifying key business objectives and collecting as much data and information as possible.

A.

True

B.

False

Collect Data stage is all about getting the information you need to make the argument for a new process. This information can be acquired through a variety of methods, such as: (Choose two)

A.

Focus groups

B.

Group meetings

C.

Interviews

D.

Blogs

The diamond symbol in flowchart process mapping means

A.

A decision is to be made

B.

Another step in the process

C.

Indicates direction

D.

Indicates the start of the process

The balanced scorecard enables everyone within the organization to be on the same page.

A.

True

B.

False