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IFMA CFM - Certified Facility Manager

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Total 251 questions

What activity would increase a facility's carbon footprint?

A.

Replacing filters in the air handlers

B.

Extending the occupancy hours

C.

Replacing the existing system with high-efficiency equipment

What approach should be taken to accommodate sustainability and customer concerns about installing flow restrictors?

A.

Take no action. The WPM is guided by company sustainability initiatives and this program needs to be implemented.

B.

Offer to place out the flow restrictors in a few designated restrooms to provide customer feedback on their performance. Agree to review and meet later with the WPM.

C.

Install the flow restrictors and remove them without informing the WPM.

D.

Refuse to install the flow restrictors.

You are the Facility Manager for a retail strip mall with strong storefront style standards approved by the local government planning board. A long-term tenant, a Chinese restaurant, wants to construct a tile pagoda-style mansard that does not comply with the lease terms. How should you respond to this tenant’s request?

A.

The tenant cannot modify the entrance because the new entrance would not conform to the approved master plan of that shopping center which has been approved by the local governmental planning board.

B.

The tenant must hire an architect to design the modification to the entrance in compliance with the guidelines spelled out in the master real estate plan.

C.

The tenant can modify the entrance providing they pay for the improvement. This change must comply with the guidelines spelled out in the master real estate plan.

A recently installed speed bump that slows traffic for pedestrian safety in the facility parking lot is diverting water runoff away from the drain and toward an adjacent property. What factors should the facility manager consider when fixing the drainage problem?

A.

The facility manager’s responsibility ends at the property line, and no decision is necessary.

B.

Use water runoff as an irrigation source and control parking lot traffic.

C.

Pedestrian safety supersedes stormwater runoff issues, and no decision is necessary.

D.

Ensure pedestrian safety and resolve stormwater runoff issues.

What series of ISO standards defines the requirements of an environmental management system that can be used by the organization to measure and document the organization's environmental impact?

A.

ISO 14001

B.

ISO 14021

C.

ISO 14025

D.

ISO 14024

You work for a facilities management service provider that wants to improve its service delivery processes and has decided to analyze its performance data. What advice would you offer regarding the data analysis exercise?

A.

Have an independent consultant analyze the data.

B.

Only analyze data that relates to subpar performance.

C.

Only analyze data that is less than twelve months old.

D.

Use the data that is valid and relevant.

What is the definition of "real property"?

A.

Things located within buildings such as furniture, accessories, appliances, etc.

B.

Property that has nothing artificial on it, only natural materials.

C.

Land, buildings, and machinery or equipment.

D.

Inventory and loose materials.