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ServiceNow CIS-EM - Certified Implementation Specialist - Event Management Exam

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Total 115 questions

Based on the information shown, which of the following three alerts should be processed first?

A.

The Alert Priority score 3106020.001 was calculated according to the following factors, ordered by their respective priority (2018-06-01 19:34:01 GMT) Category (Score, Weight)

1. Business services – (3.0, 1000000)

2. Severity – (1.0, 100000)

3. CI type – (60.0, 100)

4. Role – (2.0, 10)

5. Secondary – (0)

6. State – (1.0, 0.001)

B.

The Alert Priority score 4406020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 20:04:47 GMT) Category (Score, Weight)

1. Business services – (4.0, 1000000.0)

2. Severity – (4.0, 100000.0)

3. CI type – (60.0, 100.0)

4. Role – (2.0, 10.0)

5. Secondary – (0)

6. State – (1.0, 0.001)

C.

The Alert Priority score 3306020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 19:56:54 GMT) Category (Score, Weight)

1. Business services – (3.0, 1000000.0)

2. Severity – (3.0, 100000.0)

3. CI type – (60.0, 100.0)

4. Role – (2.0, 10.0)

5. Secondary – (0)

6. State – (1.0, 0.001)

D.

They should be processed in the order in which they were received.

What does Now Assist for ITOM use to provide alert analysis?

A.

Third-party monitoring tool connectors with out-of-box alert rules

B.

GenAI and the ServiceNow large language model

C.

Basic keyword matching in the alert description and tags

D.

The unified service map and link view topology

What is one of the main benefits of using Event Management and Operational Intelligence?

A.

To improve service availability by helping IT staff pinpoint service issue causes and evaluate the impact of planned changes.

B.

To increase service agility and produce fast, predictable results by automating manual, routine, error-prone tasks.

C.

To rapidly configure and launch secure, agentless discovery of hardware and software resources and their relationships.

D.

To proactively warn against possible service outages using a range of advanced predictive machine learning methods.

What applications are included in the ITOM Health product?

A.

Event Management and Operational Intelligence

B.

ITOM Visibility

C.

Discovery and Service Mapping

D.

Cloud Management

You have a system configured with a MID Web Server using Basic authentication to enable Operational Management Intelligence (OI) to push raw metric data to the MID Server. No data is getting through to the MID Server.

What is the most likely cause of the issue?

A.

The MID Web Server needs to be Restarted

B.

The MID Web Server needs to be Started

C.

An invalid secret key is being passed in the header information of the URL for the REST request

D.

An invalid password is set in the MID Web Server Context

In order for SNMP trap notifications to appear in ServiceNow as events, what option must be enabled in the required MID server?

A.

MID SNMP trap listener

B.

SNMP event manager module for MID

C.

Event collector MID server extension

D.

SNMP agent for MID

What is the primary benefit of using Now Assist for ITOM?

A.

It decreases the number of alerts generated

B.

It reduces the need for licensing and store app installations

C.

It provides an analysis in summary in easy-to- understand language

D.

It eliminates the need for IT operators

Which attribute within an event needs to be exactly the same to allow for deduplication?

A.

Metric Name

B.

Message Key

C.

Type & Node

D.

Description

E.

Correlation ID

Where can you look to determine what event rule created an alert? (Choose two.)

A.

Alert Activity

B.

Event Additional Information

C.

Event Processing Notes

D.

Alert Message Key

E.

Alert Source

What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?

A.

The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.

B.

The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.

C.

All CIs stored in the CMDB must have an assigned IP address within your infrastructure.

D.

A CI is any component within your infrastructure that needs to be managed in order to deliver Services.