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ServiceNow CIS-EM - Certified Implementation Specialist - Event Management Exam

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Total 115 questions

You have a very large networking environment and have noticed that your event notifications are either not being triggered or are delayed.

What are best options to try to resolve this issue? (Choose two.)

A.

Ensure all Event Management – process events jobs are set to a Ready state

B.

Verify that the Bucket field in the event table is set to zero (0)

C.

Add additional event processor jobs

D.

Ensure multi-node event processing is disabled

By default, Event Management tries to bind an alert to CI (configuration item), by matching the node name in the event to which three items in the CMDB (configuration management database)?

A.

CI name, Fully qualified domain name, IP or MAC address

B.

CI name, Webserver name, IP or MAC address

C.

CI name, Fully qualified domain name, SSH public host keys

D.

System class name, Fully qualified domain name, IP or MAC address

Which the following alert promotion rule defined in your ServiceNow instance, which of the anomalies below would be automatically promoted into IT alerts on the Alert Console?

A)

B)

C)

Both anomaly A and anomaly B

D)

Neither anomaly A or anomaly B

A.

Option A

B.

Option B

C.

Option C

D.

Option D

During processing of the event and if the event Severity is blank, the state of the event is set to:

A.

Ready

B.

Ignored

C.

Error

D.

Processing

What ServiceNow feature is an aid to rapid implementation of your Event Management and Operational Intelligence features?

A.

Deployment wizard

B.

Step-by-step guide

C.

Checklist application

D.

Guided setup

By default, the Alert Console displays what type of alerts?

A.

All Primary, Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

B.

All Primary and Secondary Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

C.

All Primary alerts with a Severity of Critical, Major, Minor, Warning that are not in Maintenance mode

D.

All Primary, Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

E.

All Primary and Secondary Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode

What is the primary function of enrich automation in Service Operations Workspace?

A.

To populate events with more meaningful information

B.

To manage team roles and permissions

C.

To transform and compose event rules

D.

To generate alerts populated with more meaningful information

If more than one alert management rule applies to a particular alert which of the rules will run based upon the Order of execution field?

A.

All alert management rule will run, from the highest to the lowest Order of execution numbers.

B.

Only the alert management rule with the highest Order of execution number will run.

C.

All alert management rule will run, from the lowest to the highest Order of execution numbers.

D.

Only the alert management rule with the lowest Order of execution number will run.

In your environment, no alert CMDB, automated, or text based grouping is occurring. What is most likely the problem?

A.

No correlation rules have been defined

B.

No event management rules have been defined

C.

Application services are not operational

D.

No CMDB is configured

E.

The alert correlation property that enables grouping is set to false

What is the default collection/polling interval applied to all event connectors?

A.

Every 120 seconds

B.

Every 5 seconds

C.

Every 40 seconds

D.

Every 60 seconds

E.

Every 10 seconds