ServiceNow CIS-ITSM - Certified Implementation Specialist - IT Service Management
Where is the definition of what is provided, or not provided, for a service defined?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms.
What do you recommend to your customer?
Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?
Where do you enable the Search as feature for an incident?
On a request form, the requester needs to indicate when they need to receive the item.
What Variable type would you use for this information?
When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)
How is granular read and write access for a specific change model defined?
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?
What defines which catalog Items, and in what order, are included in an Order Guide?
If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? Choose 2 answers
