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ServiceNow CIS-ITSM - Certified Implementation Specialist - IT Service Management

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Total 197 questions

Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:

• Default

• Major incidents

• Self Service

• Mobile

What are these Ul layouts called in the Now Platform?

A.

Forms

B.

Form Designs

C.

Form Layouts

D.

Views

E.

Workspaces

After publishing an item via Catalog Builder, the associated update set is set to which state?

A.

New

B.

Complete

C.

In progress

D.

Published

If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?

A.

The agent is prompted to select the Assignment group

B.

The Assignment group field is populated with agent's user group

C.

The Assignment group field remains empty

D.

An error is displayed indicating the Assignment group field must be populated before executing the Assign to me Ul action

What baseline Change Flows support the baseline Normal Change model?

A.

Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks

B.

Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks

C.

Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks

D.

Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks

How are the relationships between services and offerings that are built in Service Porfolio Management transferred to the Configuration Management Database (CMDB)?

A.

Only parent child (service:offering) relationships are automatically created in the CMDB

B.

All CMDB relationships and dependencies are automatically created upon publishing the service and offerings

C.

If the service is defined as a business service, the relationships and dependencies will be automatically in the CMDB

D.

Any required CMDB relationships and dependencies must be created manually

Which platform role can create service portfolios and taxonomy nodes?

A.

portfolio_viewer

B.

portfolio_editor

C.

portfolio_admin

D.

portfolio_manager

In what table are Change records stored?

A.

Change [change_task]

B.

Change Request [rfc]

C.

Change Request [change_request]

D.

Change [change]

E.

Change [task_change]

You have just upgraded your instance and have not migrated to multimodal change.

Using the default settings, when you click on Change > Create new, what page displays?

A.

Change Interceptor

B.

Change Form

C.

Change Landing Page

D.

Change Overview

Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency.

Which module should you use to locate and update the Priority Problem Lookup record?

A.

Priority Matrix

B.

Choice Lists

C.

Data Lookup Definitions

D.

Priority Rule Definitions

What should you use to capture data in a grid layout on a catalog item?

A.

Cascade variable

B.

Multi-row variable set

C.

Grid variable

D.

Enable set