ServiceNow CIS-ITSM - Certified Implementation Specialist - IT Service Management

Your customer wants a catalog to contain two items:

1. A request with 1 approval and 2 fulfillment tasks

2. A link to a knowledge article

What type of item would you use to satisfy the requirement for the Construction request?

What functionality can be used to define the sequence of activities that should be taken to complete catalog items?

Choose 2 answers

When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?

What is the trigger for the Change - Normal - Assess Flow?

Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

Which of these can be associated with a service within the service portfolio taxonomy?

Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.

What feature would you use to meet this requirement?

A new Problem Coordinator accidentally created several problem investigations that need to be deleted.

What role is required to delete a problem record?

On a request form, the requester needs to indicate when they need to receive the item.

What Variable type would you use for this information?

What are two effective measures of performance for the Problem Management process?

Choose 2 answers