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ServiceNow CIS-ITSM - Certified Implementation Specialist - IT Service Management

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Page: 6 / 6
Total 197 questions

What would you use to define a common grouping of configuration items such as all web servers in Miami?

A.

CI class

B.

Dependent group

C.

CSDM component group

D.

Dynamic CI group

What are key relationships between Changes and Incidents?

Choose 2 answers

A.

Incident owners are part of the change approval workflow

B.

Incidents can be caused by a Change

C.

A Change can resolve Incidents

D.

Incidents autoclose upon closure of a related Change

Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

A.

Too many options may confuse users and increase mis-categorization

B.

Choices have no additional metadata to drive process

C.

It is difficult to implement

D.

It is not part of the baseline instance

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

A.

itil

B.

task_worker

C.

sc_fulfiller

D.

catalog_fulfiller

E.

fulfiller