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ServiceNow CIS-SM - Certified Implementation Specialist - Service Mapping

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Total 106 questions

During Service Mapping discovery, which one of the following is used to uniquely identify a configuration item to determine updates or inserts into the CMDB?

A.

Identification Rules

B.

Reconciliation Rules

C.

Coalesce Values

D.

Reconciliation Keys

To begin the configuration of tag-based services, tag values must be defined where?

A.

Tag categories

B.

Tag catalogs

C.

Tag-based service families

D.

Tag libraries

What is the function of the Unified Map feature in the Service Mapping Workspace?

A.

To monitor the performance of application services

B.

To visually display hierarchical relationships between configuration items

C.

To automatically add traffic-based connections to maps

D.

To provide a list of unmapped servers and their classifications

Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following Data Source Precedence Rules are configured.

Which one of the following is true?

A.

If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.

B.

If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.

C.

If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.

D.

If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.

Within the CMDB, all application CI Types/Classes are children of which parent class?

A.

Database Instance [cmdb_ci_db_instance]

B.

Software [cmdb_ci_software]

C.

Installed Software [cmdb_ci_installed_software]

D.

Application [cmdb_ci_appl]

E.

Licenses [cmdb_ci_license]

How many ServiceNow instances can one MID Server connect to?

A.

1

B.

5

C.

Up to 255

D.

Unlimited

When planning for a Service Mapping engagement and deploying MID Servers into a customer environment, which outbound port must be open from the customer environment to allow the MID Server(s) to communicate to the customer ServiceNow instance hosted in the ServiceNow cloud?

A.

80

B.

443

C.

636

D.

8080

E.

25

Which file on the MID Server is configured with the customer's ServiceNow instance URL?

A.

config.xml

B.

config.json

C.

wrapper.conf

D.

server.xml

When running Service Mapping discovery, which of the following represents the root cause of the error?

“Failed to access target system. Access is denied”

A.

SSO authentication error

B.

CLI permissions error

C.

Applicative permissions error

D.

Windows authentication error

Cloud Dimensions has data centers, services, and servers represented in the image.

Assuming each data center contains minimum one subnet, which one of the following is the best number of MID Servers Tur Cloud Dimensions to start with?

A.

1 (one for all data centers)

B.

4 (one for each data center)

C.

5 (one for each service)

D.

46 (one for each server)