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ServiceNow CIS-SM - Certified Implementation Specialist - Service Mapping

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Total 106 questions

Assuming the Apache Web Server Identification Rule (CI Identifier) is configured as shown with the following

Criterion attributes:

    Class

    Configuration file

    Version

Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application owner upgraded the Apache Web Server to a different version and reran discovery of the service. What will happen in the CMDB?

A.

A duplication error will occur.

B.

A new Apache Web Server CI is created.

C.

The existing Apache Web Server CI will be reconciled with the upgraded Apache Web Server CI and its version will be updated.

D.

The Apache Web Server CI will be reclassified as a Web Server CI.

When using the Pattern Designer, a Regular Expression parsing strategy is available from which operation?

A.

Set variable

B.

Match

C.

Create connection

D.

Parse file

When building a Discovery Pattern, which one of the following operations results in a termination of the Identification or Connection Section if a condition is not met?

A.

Set Parameter Value

B.

Merge Table

C.

Filter Table

D.

Match

ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?

A.

Windows Active Directory Servers

B.

Windows DHCP Servers

C.

Windows Domain Controller Servers

D.

Windows DNS Servers

When resolving duplicate CIs, ServiceNow suggests a Master CI which includes which of the following criteria?

A.

Newest created CI and CI with most relationships

B.

Oldest created CI and CI with most relationships

C.

Oldest created CI and CI with least related items

D.

Newest created CI and CI with least related items

Which one of the following can be used to enable patterns to search for additional attributes and modify discovery logic defined in an Identification Section without modifying the baseline pattern and potentially impacting upgrades?

A.

Add step(s) to the pattern’s Identification Section.

B.

Add step(s) to the pattern’s Connection Section.

C.

Add step(s) to the pattern’s Extension Section.

D.

Add step(s) to the pattern’s Update Set.

E.

Add step(s) directly to the NDL code.

A customer has recently placed check scanners in some of their branches across Europe. The scanners send the scanned images of the checks to the bank's data center through a web service that goes through an F5 load balancer. The images then go through the bank's Apache web servers and are processed by an application server named ImageSmart. Eventually, the images are stored in a cluster of Oracle databases.

The bank's tellers log into ImageSmart through a Citrix Portal and have the capability to review the checks and approve them.

Which one of the following represents most accurately how many business services and entry points are involved in this process?

A.

Two services and two entry points

B.

One service and one entry point

C.

Two services and one entry point

D.

One service and two entry points

In Event Management, if a Message key is not passed from an Event, which of the following Alert fields combine to populate the Message key on an Alert?

A.

Task, Description, Created

B.

Node, Type, Resource, Number

C.

Source, Number, Task

D.

Source, Node, Type, Resource

When using Pattern Designer, which one of the following best describes a variable $proxy_urls[+].host?

A.

The proxy_urls value for the first row of the host table

B.

The proxy_urls values from all rows of the host table

C.

The host field values from all rows of the proxy_urls table

D.

The host field value for the first row of the table proxy_urls

During ServiceNow Discovery, which one of the following protocols is used to extract data from printers?

A.

WMI

B.

PowerShell

C.

SSH

D.

SNMP