Isaca CISA - Certified Information Systems Auditor

 The best way to improve the visibility of end-user computing (EUC) applications that support regulatory reporting is to maintain an EUC inventory, as this provides a comprehensive and up-to-date list of all EUC applications, their owners, their locations, their purposes, and their dependencies. An EUC inventory can help identify and manage the risks associated with EUC applications, such as data quality, security, compliance, and continuity. EUC availability controls, EUC access control matrix, and EUC tests of operational effectiveness are important forensuring the reliability and security of EUC applications, but they do not improve the visibility of EUC applications as much as an EUC inventory. References: CISA Review Manual (DigitalVersion), Chapter 3: Information Systems Acquisition, Development and Implementation, Section 3.4: End-user Computing

The area that is most likely to be overlooked when implementing a new data classification process is end-user computing (EUC) systems. EUC systems are applications or tools that are developed or customized by end users, often without formal IT involvement or approval. EUC systems may contain sensitive or confidential data that need to be classified and protected according to the organization’s policies and standards. However, EUC systems may not be subject to the same controls, oversight, or documentation as formal IT systems, and may not be included in the scope of the data classification process. Therefore, EUC systems pose a significant risk of data leakage, unauthorized access, or noncompliance. The other areas (B, C and D) are less likely to be overlooked, as they are more visible and manageable by the IT department or the data owners. References: IS Audit and Assurance Guideline 2202: Evidence Collection Techniques, CISA Review Manual (Digital Version), Chapter 5: Protection of Information Assets, Section 5.2: Data Classification

 The best way to reduce the immediate risk associated with using an unsupported version of the software is to segregate the outdated software system from the main network. This will limit the exposure of the system to potential attacks and prevent it from compromising other systems on the network. Segregating the system will also reduce the impact of any security incidents that may occur on the system.

Monitoring network traffic attempting to reach the outdated software system (option C) is not the best way to reduce the risk, as it will not prevent or stop any attacks on the system. It will only provide visibility into the network activity and alert the auditee of any suspicious or malicious traffic.

Verifying all patches have been applied to the software system’s outdated version (option A) and closing all unused ports on the outdated software system (option B) are also not the best ways to reduce the risk, as they will not address the underlying issue of using an unsupported version of the software. Patches and ports may still have vulnerabilities that are not fixed by the vendor, and attackers may exploit them to gain access to the system.

Therefore, option D is the correct answer.

References:

Introduction (Part 1 of 7: Mitigating Risks of Unsupported Operating Systems)

Summary (Part 7of 7: Mitigating Risks of Unsupported Operating Systems)

Upgrade, Retire, or Replace Unsupported Software (Part 4 of 7: Mitigating Risks of Unsupported Operating Systems)

The programmer having access to the production programs is a control weakness that would have contributed most to the problem of unauthorized changes to key fields in a payroll system report. This is because it violates the principle of segregation of duties, which requires that different individuals or groups perform different functions related to system development, testing, implementation, and operation. Allowing programmers to access production programs increases the risk of errors, fraud, or malicious actions that may compromise the integrity, availability, or confidentiality of the system or its data. The other options are not as significant as having access to production programs, as they relate to other aspects of system development or maintenance, such as user involvement in testing (which affects user satisfaction and acceptance), user requirements documentation (which affects systemfunctionalityand quality), and payroll files control (which affects data security and accuracy). References: CISA Review Manual (Digital Version), Domain 3: Information Systems Acquisition, Development and Implementation, Section 3.2 Project Management Practices

 When auditing the closing stages of a system development project, the most important consideration should be the user acceptance test (UAT) results. The UAT is a critical phase of the system development life cycle (SDLC) that ensures that the system meets the functional requirements and expectations of the end users. The UAT results provide evidence of the system’s quality, performance, usability, and reliability. Control requirements, rollback procedures, and functional requirements documentation are also important considerations, but they are not ascrucial as the UAT results in determining if the system is ready for deployment. References: CISA Review Manual (Digital Version)1, page 325.

Function point analysis (FPA) is the best methodology to use for estimating the complexity of developing a large business application. FPA is a technique that measures the functionality of a software system based on the user requirements and the business processes that the system supports. FPA assigns a numerical value to each function or feature of the system, based on its type, complexity, and relative size. The total number of function points represents the size and complexity of the system, which can be used to estimate the development effort, cost, and time.

FPA has several advantages over other estimation methods, such as:

It is independent of the technology, programming language, or development methodology used for the system. Therefore, it can be applied consistently across different platforms and environments.

It is based on the user perspective and the business value of the system, rather than the technical details or implementation aspects. Therefore, it can be performed early in the project life cycle, before the design or coding phases.

It is objective and standardized, as it follows a set of rules and guidelines defined by the International Function Point Users Group (IFPUG). Therefore, it can reduce ambiguity and improve accuracy and reliability of the estimates.

It is adaptable and scalable, as it can handle changes in the user requirements or the system scope. Therefore, it can support agile and iterative development approaches.

References:

1: Function Point Analysis – Introduction and Fundamentals

2: Software Engineering | Functional Point (FP) Analysis

The correct answer is D. Maintenance procedures should be considered when examining fire suppression systems as part of a data center environmental controls review. Fire suppression systems are critical for protecting the data center equipment and personnel from fire hazards. Therefore, they should be regularly maintained and tested to ensure their proper functioning and compliance with safety standards. Maintenance procedures should include inspection, cleaning, replacement, and repair of the fire suppression system components, as well as documentation of the maintenance activities and results. Installation manuals, onsite replacement availability, and insurance coverage are notdirectly related to the fire suppression system performance and effectiveness, and therefore are not relevant for the audit review. References: CISA Review Manual (Digital Version)1, page 403.

The primary focus of the IS auditor reviewing the first year of the project should be regression testing. Regression testing is a type of testing that ensures that the existing functionality of the system is not affected by the changes or upgrades made to the system. Since the project involves upgrading the ERP system hosting the general ledger, which is a critical and complex component of the finance department, it is important to verify that the upgrade does not introduce any errors or defects that could compromise the accuracy, completeness, and reliability of the financial data and reports. Regression testing can help identify and resolve any issues before they affect the users and the business processes.

Unit testing, network performance, and user acceptance testing (UAT) are also important aspects of the project, but they are not the primary focus of the IS auditor in the first year. Unit testing is a type of testing that verifies that each individual module or component of the system works as expected. Network performance is a measure of how well the system can communicate and exchange data with other systems and devices over a network. User acceptance testing (UAT) is a type of testing that validates that the system meets the user requirements and expectations. These aspects are more relevant in later stages of the project, when the system is more developed and ready for deployment.

References:

ERP Upgrade: The Path to Modernization | SAP

ERP System Validation: Your Guide To Successfully Validating ERP Systems

The role of internal auditors in ERP‐based organizations

What is Regression Testing? Definition, Tools & Examples

What is Unit Testing? Definition, Tools & Examples

What is Network Performance? Definition, Metrics & Examples

What is User Acceptance Testing (UAT)? Definition, Process & Examples

 An organization outsourced its IS functions. To meet its responsibility for disaster recovery, the organization should coordinate disaster recovery administration with the outsourcing vendor. This is because the organization remains accountable for ensuring the continuity and availability of its IS functions, even if they are outsourced to a third party. The organization should establish clear roles and responsibilities, communication channels, testing procedures, and escalation processes with the outsourcing vendor for disaster recovery purposes. The organization should not discontinue maintenance of the disaster recovery plan (DRP), as it still needs to have a documented and updated plan for restoring its IS functions in case of a disaster. The organization should not delegate evaluation of disaster recovery to a third party or internal audit, as it still needs to monitor and review the performance and compliance of the outsourcing vendor with respect to disaster recovery objectives and standards. References: CISA Review Manual (Digital Version), [ISACA Auditing Standards]

 Information security policies and procedures are the foundation of an organization’s information security program. They define the roles, responsibilities, rules, and standards for protecting information assets from unauthorized access, use, disclosure, modification, or destruction. The most important factor when developing information security policies and procedures is to align them with an information security framework that provides a comprehensive and consistent approach to managing information security risks. An information security framework can also help ensure compliance with relevant regulations, inclusion of mission and objectives, and consultation with security staff. However, these factors are secondary to alignment with an information security framework. References: CISA Certification | Certified Information Systems Auditor | ISACA, CISA Review Manual (Digital Version)

 Information security governance is the subset of enterprise governance that provides strategic direction, ensures that objectives are achieved, manages risk appropriately, uses organizational resources responsibly, and monitors the success or failure of the enterprise security program. Information security governance is essential for ensuring that an organization’s information assets are protected from internal and external threats, and that the organization complies with relevant laws and standards.

Demonstrated support from which of the following roles in an organization has the most influence over information security governance? The answer is C, the board of directors. The board of directors is the highest governing body of an organization, responsible for overseeing its strategic direction, performance, and accountability. The board of directors sets the tone at the top for information security governance by:

Establishing a clear vision, mission, and values for information security

Approving and reviewing information security policies and standards

Allocating sufficient resources and budget for information security

Appointing and empowering a chief information security officer (CISO) or equivalent role

Holding management accountable for information security performance and compliance

Communicating and promoting information security awareness and culture

The board of directors has the most influence over information security governance because it has the ultimate authority and responsibility for ensuring that information security is aligned with the organization’s business objectives, risks, and stakeholder expectations.

References:

10: What is Information Security Governance? — RiskOptics - Reciprocity

11: Information Security Governance and Risk Management | Moss Adams

12: ISO/IEC 27014:2020 - Information security, cybersecurity and privacy …

The audit finding that should be of greatest concern is that tasks defined on the critical path do not have resources allocated, as this means that the project is likely to face significant delays and cost overruns, since the critical path is the sequence of activities that determines the minimum time required to complete the project. The actual start times of some activities being later than originally scheduled may indicate some minor deviations from the project plan, but they may not necessarily affect the overall project completion time if they are not on the critical path. The project manager lacking formal certification may affect the quality and efficiency of the project management process, but it does not necessarily imply that the project manager is incompetent or unqualified. Milestones have been defined for all project products, but they may not be realistic or achievable if they do not take into account the resource constraints and dependencies of the critical path tasks. References: CISA Review Manual (Digital Version), Chapter 2: Governance and Management of IT, Section 2.3: IT Project Management

The primary role of key performance indicators (KPIs) in supporting business process effectiveness is to enable conclusions about the performance of the processes and target variances for follow-up analysis. KPIs are measurable values that demonstrate how effectively an organization is achieving its key objectives. KPIs can help to monitor and evaluate the performance, quality, and efficiency of the business processes. KPIs can also help to identify areas for improvement and benchmark against best practices or industry standards. KPIs can also provide feedback and guidance for decision making and corrective actions. References:

CISA Review Manual (Digital Version), Chapter 1, Section 1.3.21

CISA Online Review Course, Domain 5, Module 2, Lesson 22

 The finding that should be of greatest concern to an IS auditor reviewing data conversion and migration during the implementation of a new application system is that unauthorized data modificationsoccurred during conversion. Data conversion and migration is a process that involves transferring data from one system to another, ensuring its accuracy, completeness, integrity, and usability. Unauthorized data modifications during conversion can result in data loss, corruption, inconsistency, or duplication, which can affect the functionality, performance, reliability, and security of the new system. Unauthorized data modifications can also have serious business implications, such as affecting decision making, reporting, compliance, customer service, and revenue. The IS auditor should verify that adequate controls are in place to prevent, detect, and correct unauthorized datamodifications during conversion, such as access control, data validation, reconciliation, audit trail, and backup and recovery. The other findings (A, B and D) are less concerning, as they can be mitigated by documenting the change management process, restoring the backups of the old system and data from offline storage, or automating the data conversion process. References: CISA Review Manual (Digital Version), Chapter 3: Information Systems Acquisition, Development & Implementation, Section 3.4: System Implementation

 The most important thing for an IS auditor to verify when reviewing the use of an outsourcer for disposal of storage media is that the vendor’s process appropriately sanitizes the media before disposal. As explained in the previous question, storage media may contain sensitive or confidential information that needs to be protected from unauthorized access, disclosure, or misuse. The IS auditor should verify that the vendor has a process that appropriately sanitizes the media before disposal, such as wiping, degaussing, shredding, or incinerating, and that the process is effective and compliant with the organization’s policies and standards. The other options are not as important as verifying the vendor’s process, because they either do not ensure the security and privacy of the information on the media, or they aresecondary to the vendor’s process. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.7

 The best performance indicator for the effectiveness of an incident management program is the incident resolution meantime. This is the average time it takes to resolve an incident from the moment it is reported to the moment it is closed. The incident resolution meantime reflects how quickly and efficiently the incident management team can restore normal service and minimize the impact of incidents on the business operations and customer satisfaction.

The average time between incidents (option A) is not a good performance indicator for the effectiveness of an incident management program, as it does not measure how well the incidents are handled or resolved. It only shows how frequently the incidents occur, which may depend on various factors beyond the control of the incident management team, such as the complexity and reliability of the systems, the security threats and vulnerabilities, and the user behavior and expectations.

The incident alert meantime (option B) is the average time it takes to detect and report an incident. While this is an important metric for measuring the responsiveness and awareness of the incident management team, it does not indicate how effective the incident management program is in resolving the incidents and restoring normal service.

The number of incidents reported (option C) is also not a good performance indicator for the effectiveness of an incident management program, as it does not reflect how well the incidents are handled or resolved. It only shows how many incidents are identified and recorded, which may vary depending on the reporting channels, tools, and procedures used by the incident management team and the users.

Therefore, option D is the correct answer.

References:

Incident Management: Processes, Best Practices & Tools - Atlassian

What is backup and disaster recovery? | IBM

Attribute sampling is a method of audit sampling that is used to test the effectiveness of controls by measuring the rate of deviation from a prescribed procedure or attribute. Attribute sampling is suitable for testing compliance with the data center’s physical access log system, as the auditor can compare the identification document numbers and photos of the visitors with the records in the system and determine whether there are any discrepancies or errors. Attribute sampling can also provide an estimate of the deviation rate in the population and allow the auditor to draw a conclusion about the operating effectiveness of the control.

Variable sampling, on the other hand, is a method of audit sampling that is used to estimate the amount or value of a population by measuring a characteristic of interest, such as monetary value, quantity, or size. Variable sampling is not appropriate for testing compliance with the data center’s physical access log system, as the auditor is not interested in estimating the value of the population, but rather in testing whether the system is operating as intended.

Quota sampling and haphazard sampling are both examples of non-statistical sampling methods that do not use probability theory to select a sample. Quota sampling involves selecting a sample based on certain criteria or quotas, such as age, gender, or location. Haphazard sampling involves selecting a sample without any specific plan or method. Both methods are not suitable for testing compliance with the data center’s physical access log system, as they do not ensure that the sample is representative of the population and do not allow the auditor to measure the sampling risk or project the results to the population.

Therefore, attribute sampling is the most useful sampling method for an IS auditor conducting compliance testing for the effectiveness of the data center’s physical access log system.

References:

Audit Sampling - What Is It, Methods, Example, Advantage, Reason

ISA 530: Audit sampling | ICAEW

An IS auditor reviewing the threat assessment for a data center would be most concerned if all identified threats relate to external entities. This indicates that the threat assessment is incomplete and biased, as it ignores the potential threats from internal sources, such as employees, contractors, vendors, or authorized visitors. Internal threats can pose significant risks to the data center, as they may have access to sensitive information, systems, or facilities, and may exploit their privileges for malicious or fraudulent purposes. According to a study by IBM, 60% of cyberattacks in 2015 were carried out by insiders1

Some of the identified threats are unlikely to occur is not a cause for concern, as it shows that the threat assessment is comprehensive and realistic, and considers all possible scenarios, regardless of their probability. A threat assessment should not exclude any potential threats based on subjective judgments or assumptions, as they may still have a high impact if they materialize.

The exercise was completed by local management is not a cause for concern, as it shows that the threat assessment is conducted by the people who are most familiar with the data center’s operations, environment, and risks. Local management may have more relevant and accurate information and insights than external parties, and may be more invested in the outcome of the threat assessment.

Neighboring organizations’ operations have been included is not a cause for concern, as it shows that the threat assessment is holistic and contextual, and considers the interdependencies and influences of external factors on the data center’s security. Neighboring organizations’ operations may pose direct or indirect threats to the data center, such as physical damage, network interference, or shared vulnerabilities.

References:

IBM Security Services 2016 Cyber Security Intelligence Index 1

An IT balanced scorecard (BSC) is a performance metric that is used to identify, improve, and control the various functions and outcomes of an IT department or organization. An IT BSC is based on the concept of the balanced scorecard, which was introduced by Robert Kaplan and David Norton in 1992 as a strategic management system that translates the vision and strategy of an organization into measurable objectives and actions. An IT BSC adapts the balanced scorecard framework to the specific needs and goals of the IT function, aligning it with the business strategy and value proposition.

An IT BSC typically consists of four perspectives that help managers plan, implement, and evaluate the IT performance: customer, internal process, learning and growth, and financial. Each perspective defines a set of objectives, measures, targets, and initiatives that reflect the IT contribution to the organization’s success. For example, the customer perspective may measure the satisfaction and retention of internal and external customers who use IT services or products; the internal process perspective may measure the efficiency and effectiveness of IT processes such as development, delivery, support, or security; the learning and growth perspective may measure the skills, knowledge,innovation, and culture of the IT staff; and the financial perspective may measure the costs, benefits, and return on investment of IT projects or assets.

An IT BSC provides a new IS auditor with the most useful information to evaluate overall IT performance because it:

Provides a comprehensive and balanced view of the IT function from multiple angles and stakeholders

Links the IT objectives and activities to the business strategy and value creation

Enables a clear communication and alignment of expectations and priorities among IT managers, staff, customers, and other stakeholders

Facilitates a continuous monitoring and improvement of IT performance based on data-driven feedback and analysis

Supports a holistic and integrated approach to IT governance, risk management, and compliance

Therefore, an IT BSC is a valuable tool for a new IS auditor to assess how well the IT function is fulfilling its mission and delivering value to the organization.

References:

The IT Balanced Scorecard (BSC) Explained - BMC Software

What Is a Balanced Scorecard (BSC), How Is it Used in Business?

Lost in the Woods: COBIT 2019 and the IT Balanced Scorecard - ISACA

The finding that should be of greatest concern to an IS auditor assessing the risk associated with end-user computing (EUC) in an organization is the lack of defined criteria for EUC applications. EUC applications are applications that are developed and maintained by end-users, rather than by IT professionals, to support their business functions and processes. Examples of EUC applications include spreadsheets, databases, reports, and scripts. The lack of defined criteria for EUC applications meansthat the organization does not have clear and consistent standards or guidelines to identify, classify, and manage EUC applications. This can lead to various risks, such as:

Inaccurate or unreliable data and results from EUC applications that are not validated, verified, or tested

Unauthorized or inappropriate access or use of EUC applications that are not secured, controlled, or monitored

Inconsistent or incompatible data and results from EUC applications that are not integrated, documented, or updated

Loss or corruption of data and results from EUC applications that are not backed up, recovered, or archived

Therefore, the IS auditor should be most concerned about the lack of defined criteria for EUC applications, as it can affect the quality, integrity, and availability of the EUC applications and the data they produce.

Insufficient processes to track ownership of each EUC application is a finding that should be of concern to an IS auditor assessing the risk associated with EUC in an organization, but it is not the greatest concern. The ownership of an EUC application refers to the person or group who is responsible for creating, maintaining, and using the EUC application. Insufficient processes to track ownership of each EUC application means that the organization does not have adequate mechanisms orrecords to identify and communicate who owns each EUC application. This can lead to risks, such as:

Lack of accountability or ownership for the quality and accuracy of the EUC application and its data

Lack of support or maintenance for the EUC application when the owner leaves or changes roles

Lack of awareness or training for the users of the EUC application on its purpose and functionality

However, these risks are less severe than those caused by the lack of defined criteria for EUC applications.

Insufficient processes to test for version control is a finding that should be of concern to an IS auditor assessing the risk associated with EUC in an organization, but it is not the greatest concern. Version control is a process that tracks and manages the changes made to an EUC application over time. Insufficient processes to test for version control means that the organization does not have adequate procedures or tools to ensure that the changes made to an EUC application are authorized, documented, and tested. This can lead to risks, such as:

Errors or inconsistencies in the data and results from different versions of the EUC application

Conflicts or confusion among the users of the EUC application on which version is current or correct

Loss or overwrite of data and results from previous versions of the EUC application

However, these risks are less severe than those caused by the lack of defined criteria for EUC applications.

Lack of awareness training for EUC users is a finding that should be of concern to an IS auditor assessing the risk associated with EUC in an organization, but it is not the greatest concern. Awarenesstraining for EUC users is a process that educates and informs the users of the EUC applications on their roles, responsibilities, and risks. Lack of awareness training for EUC users means that the organization does not have adequate programs or materials to raise the knowledge and skills of the users on how to use and manage the EUC applications effectively and securely. This can lead to risks, such as:

Misuse or abuse of the EUC applications by users who are not aware of their impact or implications

Non-compliance or violation of policies or regulations by users who are not aware of their requirements or expectations

Dissatisfaction or frustration among users who are not aware of their benefits or limitations

However, these risks are less severe than those caused by the lack of defined criteria for EUC applications.

References:

End-user computing - Wikipedia 1

How to Manage the Risks Associated with End User Computing 2

Managing end user computing risks - KPMG UK 3

The answer D is correct because the most important thing to determine when conducting an audit of an organization’s data privacy practices is whether the systems inventory containing personal data is maintained. A systems inventory is a list of all the systems, applications, databases, and devices that store, process, or transmit personal data within the organization. Maintaining a systems inventory is essential for data privacy because it helps the organization to identify, classify, and protect the personal data it holds, as well as to comply with the relevant privacy laws and regulations. A systems inventory also enables the organization to perform data protection impact assessments (DPIAs), data breach notifications, data subject access requests, and data retention and disposal policies.

The other options are not as important as option D. Whether a disciplinary process is established for data privacy violations (option A) is a policy issue that may deter or sanction the employees who violate the data privacy rules, but it does not directly affect the data privacy practices of the organization. Whether strong encryption algorithms are deployed for personal data protection (option B) is a technical issue that may enhance the security and confidentiality of the personal data, but it does not address the other aspects of data privacy, such as accuracy, consent, and purpose limitation.Whether privacy technologies are implemented for personal data protection (option C) is also a technical issue that may support the data privacy practices of the organization, but it does not guarantee that the organization follows the best practices or complies with the applicable laws and regulations.

References:

IS Audit Basics: Auditing Data Privacy

Best Practices for Privacy Audits

ISACA Produces New Audit and Assurance Programs for Data Privacy and Mobile Computing

The best way to provide assurance of the integrity of a firewall log is to ensure that the log cannot be modified. A firewall log is a record of the traffic and events that occur at the firewall, which is a device or software that controls and filters the incoming and outgoing network traffic based on predefined rules and policies. The integrity of a firewall log means that the log is accurate, complete, consistent, and valid, and that it has not been altered, deleted, or corrupted by unauthorized or malicious parties. The IS auditor should verify that the firewall log has adequate controls to prevent or detect any modification of the log, such as encryption, hashing, digital signatures, write-once media, or tamper-evident seals. The other options are not as effective as ensuring that the log cannot be modified, because they either do not address the integrity of the log data, or they are monitoring or retention measures rather than preventive or detective controls. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.4

 Backup procedures for an organization’s critical data are considered to be corrective controls, as they are designed to restore normal operations after a disruption or failure. Corrective controls aim to minimize the impact of an incident and prevent recurrence. Directive, detective and compensating controls are not related to backup procedures. Directive controls are intended to guide or instruct users to follow policies and procedures. Detective controls are intended to identify and report incidents or violations. Compensating controls are intended to mitigate the risk of a missing or ineffective primary control. References: CISA Review Manual (Digital Version), Chapter 2, Section 2.11

The best criteria for monitoring an IT vendor’s service levels are the performance metrics, as they provide quantifiable and measurable indicators of how well the vendor is delivering the agreed-upon services, such as availability, reliability, quality, timeliness, and customer satisfaction. A service auditor’s report is a document that provides an independent opinion on the vendor’s controls and processes, but it may not reflect the actual service levels or performance. A surprise visit to the vendor may help to verify the vendor’s compliance and operations, but it may not be feasible or effective for monitoring the service levels on a regular basis. An interview with the vendor may help to obtain feedback and insights from the vendor’s perspective, but it may not be objective or reliable formonitoring the service levels. References: CISA Review Manual(Digital Version), Chapter 2: Governanceand Management of IT, Section 2.4: IT Service Delivery and Support

Problem management is the best way to enable the organization to resolve the issue of repeated failures of critical data processing services, as it focuses on identifying and eliminating the root causes of incidents and preventing their recurrence. Problem management involves analyzing incidents, performing root cause analysis, finding solutions, implementing changes and documenting lessons learned. Incident management is not the best way to resolve the issue, as it focuses on restoring normal service operation as quickly as possible after an incident occurs, but does not address the underlying causes or prevent future incidents. Service level management is not the best way to resolve the issue, as it focuses on defining, monitoring and reporting on the service levels agreed upon between service providers and customers, but does not address the causes or solutions of incidents. Change management is not the best way to resolve the issue, as it focuses on ensuring that changes are implemented in a controlled and coordinated manner, but does not address the identification or elimination of incidents. References:

: [Problem Management Definition]

: [Incident Management Definition]

: [Service Level Management Definition]

: [Change Management Definition]

: IT Service Management | ISACA

Controls related to authorized modifications to production programs are best tested by tracing modifications from the original request for change forward to the executable program, as this ensures that the change management process was followed and that the modifications were approved, documented, tested, and implemented correctly. Tracing modifications from the executable program back to the original request for change may not reveal any unauthorized or undocumented changes thatoccurred during the process. Testing only the authorizations to implement the new program or reviewing only the actual lines of source code changed in the program are not sufficient to test the controls related to authorized modifications, as they do not cover the entire change management process. References: CISA Review Manual (Digital Version), Chapter 4: Information Systems Operations, Maintenance and Service Management, Section 4.2: Change Management

 The technology that has the smallest maximum range for data transmission between devices is near-field communication (NFC). NFC is a short-range wireless technology that enables two devices tocommunicate when they are in close proximity, usually within a few centimeters. NFC is commonly used for contactless payments, smart cards, and device pairing. According to the Bluetooth® Technology Website1, the effective range of NFC is less than a meter, while the other technologies have much longer ranges. Wi-Fi can reach up to 100 meters indoors and300 meters outdoors2. Bluetooth can reach up to 800 feet with Bluetooth5.0 specification3. Long-term evolution (LTE) canreach up to several kilometers depending on the cell tower and the device4.

References:

5: What is Wi-Fi? - Definition from WhatIs.com

6: Understanding Bluetooth Range | Bluetooth® Technology Website

7: What is Bluetooth Range? What You Need to Know

8: How far can LTE signals travel? - Quora

The answer A is correct because user activity monitoring is the most effective control to mitigate against the risk of inappropriate activity by employees. User activity monitoring (UAM) is the process of tracking and recording the actions and behaviors of users on devices, networks, or applications that belong to an organization. UAM can help to prevent, detect, and respond to insider threats, such as data theft, fraud, sabotage, or misuse of resources. UAM can also help to enforce policies, ensure compliance, and improve productivity and performance.

Some of the benefits of UAM are:

Prevention: UAM can deter employees from engaging in inappropriate activity by making them aware that their actions are monitored and recorded. UAM can also prevent unauthorized access or use of sensitive data or resources by implementing access controls, encryption, or alerts.

Detection: UAM can detect any anomalies, deviations, or violations in user activity by analyzing the data collected from various sources, such as logs, keystrokes, screenshots, or video recordings. UAM can also use artificial intelligence or machine learning to identify patterns, trends, or risks in user behavior.

Response: UAM can respond to any incidents or issues related to user activity by notifying the relevant stakeholders, such as managers, security teams, or auditors. UAM can also provide evidence or proof of user activity for investigation or remediation purposes.

Some examples of UAM tools are:

Teramind: Teramind is a cloud-based UAM platform that offers features such as user behavior analytics, risk scoring, policy enforcement, data loss prevention, and productivity optimization.

Digital Guardian: Digital Guardian is a data protection platform that offers UAM capabilities such as endpoint detection and response, data classification and tagging, and threat hunting and incident response.

XPLG: XPLG is a log management and analysis platform that offers UAM features such as log aggregation and correlation, user behavior profiling and anomaly detection, and real-time alerts and dashboards.

The other options are not as effective as option A. Two-factor authentication (option B) is a security mechanism that requires users to provide two pieces of evidence to verify their identity before accessing a system or resource. Two-factor authentication can enhance the security and privacy of user accounts, but it does not monitor or record the user activity after the authentication. Networksegmentation (option C) is a technique that divides a network into smaller subnetworks based on criteria such as function, location, or security level. Network segmentation can improve the performance, security, and manageability of a network by reducing congestion, isolating threats, and enforcing policies. However, network segmentation does not track or record the user activity within each segment of the network. Access recertification (option D) is a process that verifies and validates the access rights of users to systems or resources periodically or on-demand. Access recertification can ensure that users have the appropriate level of access based on their roles and responsibilities, but it does not monitor or record the user activity with the access rights.

References:

[User Activity Monitoring: Examples and Best Practices | SEON]

Top 10 user activity monitoring tools: software features and tracking price - Dashly blog

Whatis User Activity Monitoring? How It Works, Benefits, Best Practices and More - Digital Guardian

What Is User Activity Monitoring? Learn the What, Why, and How - XPLG

The best way to sanitize a hard disk for reuse to ensure the organization’s information cannot be accessed is data wiping. Data wiping is a process that overwrites the data on the hard disk with random or meaningless patterns, making it unrecoverable by any software or hardware methods. Data wiping can provide a high level of security and assurance that the organization’s information is permanently erased from the hard disk, and that it cannot be accessed by unauthorized parties or malicious actors.

Re-partitioning is not a way to sanitize a hard disk for reuse, but rather a way to organize the hard disk into different logical sections or volumes. Re-partitioning does not erase the data on the hard disk, but only changes the structure and allocation of the disk space. Re-partitioning may make the data inaccessible to the operating system, but not to other tools or methods that can scan or recover the data from the disk sectors.

Degaussing is a way to sanitize a hard disk for reuse, but only for magnetic hard disks, not solid state drives (SSDs). Degaussing is a process that exposes the hard disk to a strong magnetic field, which disrupts and destroys the magnetic alignment of the data on the disk platters. Degaussing can effectively erase the data on magnetic hard disks, but it can also damage or render unusable the electronic components of the hard disk, such as the read/write heads or circuit boards. Degaussing also does not work on SSDs, which store data using flash memory cells, not magnetic media.

Formatting is not a way to sanitize a hard disk for reuse, but rather a way to prepare the hard disk for use by an operating system. Formatting is a process that creates a file system on the hard disk, which defines how the data is stored and accessed on the disk. Formatting does not erase the dataon the hard disk, but only deletes the file system metadata and marks the disk space as available for new data. Formatting may make the data invisible to the operating system, but not to other tools or methods that can restore or recover the data from the disk sectors.

References:

How to Wipe A Hard Drive for Reuse? Check the Quickest Way to Wipe A Hard Drive - EaseUS 1

HP PCs - Using Secure Erase or HP Disk Sanitizer 2

HOW to QUICKLY and PERMANENTLY SANITIZE ANY DRIVE (SSD, USB thumb drive …) 

The senior auditor’s most appropriate course of action is to have the finding reinstated, because the auditee’s claim of correcting the problem is not sufficient evidence to support the removal of the finding. The auditor should verify that the corrective action has been implemented effectively and that it has resolved the underlying issue or risk. The auditor should also document the evidence andresults of the verification in the work papers. The other options are not appropriate, because they either accept the auditee’s claim without verification, delegate the responsibility to the auditee or escalate the issue unnecessarily. References:

ISACA, CISA Review Manual, 27th Edition, chapter 1, section 1.51

ISACA, IT Audit and Assurance Standards, Guidelines and Tools and Techniques for IS Audit and Assurance Professionals,section12062

The most effective method of destroying sensitive data stored on electronic media is physical destruction, which involves breaking, shredding, melting, or incinerating the media to make it unreadable and unrecoverable. Degaussing, random character overwrite, and low-level formatting are methods of sanitizing or erasing data from electronic media, but they do not guarantee complete destruction of data and may leave some traces that can be recovered by advanced techniques. Therefore, physical destruction is the most secure and reliable method of data disposal for sensitive data. References: CISA Review Manual (Digital Version), Chapter 5: Protection of Information Assets, Section 5.4: Data Disposal

 The type of control that is in place when an organization has established hiring policies and procedures designed specifically to ensure network administrators are well qualified is directive. Directive controls are those that guide or direct the actions of individuals or groups to achieve a desired outcome. Directive controls can also help to prevent or reduce the occurrence of undesirable events. Hiring policies and procedures are examples of directive controls that aim to ensure that only qualified and competent personnel are employed to perform IT-related tasks. References:

CISA Review Manual (Digital Version), Chapter 4, Section 4.11

CISA Online Review Course, Domain 1, Module 2, Lesson 12

The answer D is correct because the greatest concern for an IS auditor with the situation of business owners being removed from the project initiation phase is that the requirements may be incomplete. The project initiation phase is the first step in starting a new project, where the project’s purpose, scope, objectives, and deliverables are defined and documented. The project initiation phase also involves identifying and engaging the key stakeholders who have an interest or influence in the project, such as sponsors, customers, users, or business owners.

Business owners are the individuals or entities who have the authority and responsibility to define the business needs and expectations for the project. They are also the primary beneficiaries of the project outcomes and benefits. Business owners play a crucial role in the project initiation phase, as they provide valuable input and feedback on the requirements and specifications of the project. Requirements are the statements that describe what the project should accomplish or deliver to meet the business needs and expectations. Requirements are essential for guiding the project planning, execution, monitoring, and closure phases.

If business owners are removed from the project initiation phase, it can result in incomplete or inaccurate requirements, which can have negative impacts on the project’s quality, scope, time, cost, and risk. Some of the possible consequences of incomplete requirements are:

Misalignment: The project may not align with the business strategy, vision, or goals, which can reduce its value or relevance.

Confusion: The project team may not have a clear understanding of what the project should achieve or deliver, which can affect their performance or productivity.

Rework: The project may need to undergo frequent changes or revisions to accommodate new or modified requirements, which can increase the time and cost of the project.

Dissatisfaction: The project may not meet the expectations or satisfaction of the business owners or other stakeholders, which can affect their acceptance or support of the project.

Failure: The project may not deliver the expected outcomes or benefits, which can affect its success or viability.

Therefore, an IS auditor should be concerned about the involvement and participation of business owners in the project initiation phase, as it affects the completeness and quality of requirements. An IS auditor should review the policies and procedures for stakeholder identification and engagement, verify that the business owners have adequate knowledge and skills to define their requirements, and test that the requirements are well-defined, documented, approved, and communicated.

References:

Project Initiation: The First Step to Project Management [2023] • Asana

Everything you need to know about the project initiation phase

Project Initiation Phase - The Business Professor

Project Initiation: A Guide to Starting a Project Right Way - Kissflow

The primary purpose of requiring source code escrow in a contractual agreement is to ensure the source code is available. Source code escrow is a service that involves depositing the source code of a software or system with a third-party agent or escrow provider, who can release it to a designated beneficiary under specific conditions, such as bankruptcy, termination, or breach of contract by the software vendor or developer. Source code escrow can help to protect the interests and rights of the software user or licensee, who may need access to the source code for maintenance, modification, enhancement, or troubleshooting purposes. The IS auditor should verify that the contractual agreement specifies the terms and conditions for source code escrow, such as the escrow agent,the escrow fees, the deposit frequency and format,the release events and procedures, and the verification and audit requirements. References: CISA ReviewManual (Digital Version)1, Chapter 3, Section 3.2.2

The most important control to assess in an audit of an organization’s accounts payable processes is segregation of duties between issuing purchase orders and making payments. Segregation of duties is a principle that requires different individuals or departments to perform different tasks or functions within a process, in order to prevent fraud, errors, or conflicts of interest. In the accounts payableprocess, segregation of duties between issuing purchase orders and making payments ensures that no one person can initiate and complete a transaction without proper authorization and verification. This reduces the risk of duplicate payments, overpayments, unauthorized payments, or payments to fictitious vendors.

References:

Accounts payable controls

Accounts Payable Internal Controls: A Simple Checklist

Risk-based auditing is an audit approach that focuses on the analysis and management of risk within an organization. Risk-based auditing helps identify and prioritize the areas or processes that pose the highest risk to the organization’s objectives and allocate audit resources accordingly. Risk-based auditing also helps provide assurance and advisory services related to the organization’s risk management processes and controls. By using risk-based auditing, internal auditors can optimize the use of their audit resources and add value to the organization.

Agile auditing, continuous auditing, and outsourced auditing are not audit approaches that are most helpful in optimizing the use of IS audit resources. Agile auditing is a flexible and iterative audit methodology that adapts to changing circumstances and stakeholder needs. Continuous auditing is a method of performing audit activities on a real-time or near-real-time basis using automated tools and techniques. Outsourced auditing is a practice of contracting external auditors to perform some or all of the internal audit functions. These audit methods may have some advantages or disadvantages depending on the context and objectives of the audit, but they do not necessarily optimize the use of IS audit resources.

Network topology diagrams are the most important for an IS auditor to review when evaluating the design of controls related to network monitoring, because they show how the network components are connected and configured, and what security measures are in place to protect the network from unauthorized access or attacks. Incident monitoring logs, the ISP service level agreement, and reports of network traffic analysis are useful for evaluating the effectiveness and performance of network monitoring, but not the design of controls. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.3.3

The IS auditor should inform audit management of the earlier involvement in designing the application. This is to ensure that there is no conflict of interest or bias that may affect the objectivity or independence of the audit. Audit management can then decide whether to assign a different auditor or to proceed with the same auditor with appropriate safeguards. The other options are not appropriate for the IS auditor to do in this situation. Refusing the assignment to avoid conflict of interest is an extrememeasure that may not be necessary or feasible, especially if there are no other qualified auditors available. Using the knowledge of the application to carry out the audit is risky, as it may lead to overlooking or ignoring potential issues or errors in the application. Modifying the scope of the audit is not advisable, as it may compromise the quality or completeness of the audit. References: CISA Review Manual (Digital Version), Chapter 2, Section 2.1

If an IS audit reveals that an organization is not proactively addressing known vulnerabilities, the IS auditor should recommend that the organization assess the security risks to the business first, as this would help to prioritize the vulnerabilities based on their impact and likelihood, and determine the appropriate mitigation strategies. Verifying the disaster recovery plan (DRP) has been tested, ensuring the intrusion prevention system (IPS) is effective, and confirming the incident response team understands the issue are important steps, but they are not as urgent as assessing the security risks to the business. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.6

 The best recommendation to reduce the risk of data leakage from employee use of social networking sites for business purposes is to provide education and guidelines to employees on use of social networking sites. Education and guidelines can help employees understand the benefits and risks of using social media for business purposes, such as enhancing brand awareness, engaging with customers, or sharing industry insights. They can also inform employees about the dos and don’ts of social media etiquette, such as respecting privacy, protecting intellectual property, avoiding conflicts of interest, or complying with legal obligations. Education and guidelines can also raise awareness of potential data leakage scenarios, such as phishing attacks, malicious links, fake profiles, or oversharing sensitive information, and provide tips on how to prevent or respond to them. 

 Data analytics can be used to compare data from different sources and identify any discrepancies or anomalies. In this case, comparing a population of loans input in the origination system to loans booked on the servicing system can help detect any errors or frauds in the loan origination process. The other options are not examples of data analytics, but rather controls for data integrity, reconciliation, and error handling. References: CISA Review Manual (Digital Version), Chapter 3, Section 3.3.2

The IS auditor’s most important course of action after finding that several similar incidents were logged during the audit period is to determine if a root cause analysis was conducted. A root cause analysis is a systematic process that identifies the underlying causes of system failures or incidents. A root cause analysis can help to prevent recurrence of similar incidents, improve system performance and reliability, and enhance incident management processes. The IS auditor should evaluate whether a root cause analysis was performed for each incident, whether it was timely and thorough, and whether it resulted in effective corrective actions.

The most effective control for protecting the confidentiality and integrity of data stored unencrypted on virtual machines is to monitor access to stored images and snapshots of virtual machines. Images and snapshots are copies of virtual machines that can be used for backup, restoration, or cloning purposes. If data stored on virtual machines are unencrypted, they may be exposed or compromised if unauthorized or malicious users access or copy the images or snapshots. Therefore, monitoring access to stored images and snapshots can help detect and prevent any unauthorized or suspicious activities, and provide audit trails for accountability and investigation.

Restricting access to images and snapshots of virtual machines, limiting creation of virtual machine images and snapshots, and reviewing logical access controls on virtual machines regularly are not the most effective controls for protecting the confidentiality and integrity of data stored unencrypted on virtual machines. These controls may help reduce the risk or impact of data exposure or compromise, but they do not provide sufficient visibility or assurance of data protection. Restricting access to images and snapshots may not prevent authorized users from abusing their privileges or credentials. Limiting creation of virtual machine images and snapshots may not address the existing copies that may contain sensitive data. Reviewing logical access controls on virtual machines regularly may not reflect the actual access activities on images and snapshots.

 The auditor’s best action when IT management provides suitable evidence for a control that had been concluded as ineffective is to re-perform the audit before changing the conclusion. This means that the auditor should verify the validity, completeness, and timeliness of the evidence provided by IT management and test the effectiveness of the new control in meeting the audit objectives. The auditor should not change the conclusion based on evidence provided by IT management without re-performing the audit, as this could compromise the auditor’s independence and objectivity. The auditor should also not explain to IT management that the new control will be evaluated during follow-up or add comments about the action taken by IT management in the report, as these actions do not address the original audit finding. References: CISA Review Manual, 27thEdition, page 439

The most effective control to mitigate unintentional misuse of authorized access is security awareness training. This is because security awareness training can educate users on the proper use of their access rights, the potential consequences of misuse, and the best practices to protect the confidentiality, integrity, and availability of information systems. Security awareness training can also help users recognize and avoid common threats such as phishing, malware, and social engineering.

Annual sign-off of acceptable use policy, regular monitoring of user access logs, and formalized disciplinary action are not the most effective controls to mitigate unintentional misuse of authorized access. These controls may help deter or detect intentional misuse, but they do not address the rootcause of unintentional misuse, which is often a lack of knowledge or awareness of security policies and procedures.

 The first thing that an IS auditor should review when finding that transaction processing times in an order processing system have significantly increased after a major release is stress testing results. Stress testing is a type of testing that evaluates how a system performs under extreme or abnormal conditions, such as high volume, load, or concurrency of transactions. Stress testing results can help explain why transaction processing times in an order processing system have significantly increased after a major release by revealing any bottlenecks, limitations, or errors in the system’s capacity, performance, or functionality under stress. The other options are not as relevant as stress testing results in explaining why transaction processing times in an order processing system have significantly increased after a major release, as they do not directly measure how the systemperforms under extreme or abnormal conditions. Capacity management plan is a document that defines and implements the processes and activities for ensuring that the system has adequate resources and capabilities to meet current and future demands. Training plans are documents that define and implement the processes and activities for ensuring that the system users have adequate skills and knowledge to use the system effectively and efficiently. Database conversion results are outcomes or outputs of transforming data from one format or structure to another to suit the system’s requirements or specifications. References: CISA Review Manual (DigitalVersion), Chapter 3, Section 3.3

The most effective way to maintain network integrity when using mobile devices is to implement network access control. Network access control is a security control that regulates and restricts access to network resources based on predefined policies and criteria, such as device type, identity, location, or security posture. Network access control can help maintain network integrity when using mobile devices by preventing unauthorized or compromised devices from accessing or affecting networksystems or data. The other options are not as effective as network access control in maintaining network integrity when using mobile devices, as they do not address all aspects of network access or security. Implementing outbound firewall rules is a security control that filters and blocks network traffic based on source, destination, protocol, or port, but it does not regulate or restrict network access based on device characteristics or conditions. Performing network reviews is a monitoring activity that evaluates and reports on the performance, availability, or security of network resources, but it does not regulate or restrict network access based on device characteristics or conditions. Reviewing access control lists is a verification activity that validates and confirms the access rights and privileges of network users or devices, but it does not regulate or restrict network access based on device characteristics or conditions. References: CISA Review Manual (Digital Version), Chapter 5, Section 5.2.2

 A business continuity plan (BCP) is a system of prevention and recovery from potential threats to a company. The plan ensures that personnel and assets are protected and are able to function quickly in the event of a disaster1. A core part of a BCP is the documentation of workaround processes to keep a business function operational during recovery of IT systems. Workaround processes are alternative methods or procedures that can be used to perform a business function when the normal IT systems are unavailable or disrupted2. For example, if an online payment system is down, a workaround process could be to accept manual payments or use a backup system. Workaround processes help to minimize the impact of IT disruptions on the business operations and ensure continuity of service to customers and stakeholders3.

References:

1 explains what is a business continuity plan and why it is important.

2 defines what is a workaround process and how it can be used in a BCP.

3 provides examples of workaround processes for different business functions.

 Version control is a process of managing changes to an application or a document. It ensures that only the latest approved version of the application is used by end-users, which reduces the risk of errors, inconsistencies, and unauthorized modifications. Version control also allows tracking the history of changes and restoring previous versions if needed. 

 A black box penetration test is a type of security assessment that simulates an attack on a system or network without any prior knowledge of its configuration or architecture. The main objective of this test is to identify vulnerabilities and weaknesses that can be exploited by external or internal threat actors. To plan a black box penetration test, it is most important to ensure that the environment and penetration test scope have been determined. This means that the tester and the client organization have agreed on the boundaries, objectives, methods, and deliverables of the test, as well as the legal and ethical aspects of the engagement. Without a clear definition of the environment and scope, the testmay not be effective, efficient, or compliant with relevant standards and regulations. Additionally, the tester may cause unintended damage or disruption to the client’s systems or networks, or violate their privacy or security policies.

References:

What are black box, grey box, and white box penetration testing?

What Is Black-Box Penetration Testing and Why ShouldYou Choose It?