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ASQ CMQ-OE - Certified Manager of Quality/Organizational Excellence Exam

Page: 4 / 11
Total 348 questions

Which of the following elements of an organisation's strategic planning process includes developing detailed action plans, defining: resource requirements, establishing performance measures, and aligning work units?

A.

Strategic objectives

B.

Strategy deployment

C.

Strategic plan linkage

D.

Guiding principles

Which of the following factors is characteristic of companies that excel in customer satisfaction?

A.

They replace defective products promptly and without question

B.

They manage their customers authoritatively.

C.

They reward high-performing frontline employees with cash bonuses.

D.

They develop service standards from customer expectations.

A CEO has announced a new vision in automation, integration, and technology. The CEO 1 how these el play an important role in the global business process simplification. In response to this vision, the CEO announces a more advanced new information system that will replace the old system. How would a Corporate IT Director manage the organization's performance and risks based on this new mandatory information system?

A.

From a risk management perspective, design a plan B in case the new system does not work to keep the business performing

B.

Ensure integration, vertical, and horizontal alignment are in the strategic planning, and perform a risk management assessment on the new information system

C.

Create a project timeline to train all the teams across your region to guarantee the appropriate transition to the new information system

D.

Make sure you have all the resources available to e data information P I misuse, risk assessment, and firewalls

Quality managers use a variety of techniques to motivate their teams. One motivational theory is

A.

negotiation theory

B.

expectancy theory

C.

theory of change

D.

conflict resolution

At a minimum, self-directed work teams should be authorized to

A.

eliminate or reduce variation

B.

monitor their own processes

C.

expand the scope of their responsibility

D.

establish relevant procedures

A senior executive invites employees to become members of a team that will help make decisions about which actions to lake before implementing the action selected by the executive. What kind of leadership style is executive using?

A.

Nondirective

B.

Consultative

C.

Results-based

D.

Open-door

Who has ultimate responsibility for quality in a service organisation?

A.

Executive management

B.

The quality manager

C.

Process support personnel

D.

Front-line service workers

In an effort to reduce quality costs, a quality manager has implemented a cross-functional process improvement team. Which of the following activities should the team perform first?

A.

Create a method of reporting progress

B.

Identify the problem

C.

Identify ways to measure the effectiveness of changes

D.

Implement a change management system

Process control feedback loops are used to measure the

A.

actual performance of a process

B.

defects venerated by a process

C.

amount of time a process takes

D.

efficiency of employee processes

A process engineer has calculated that the purchase of a new $150.000 cutter for machines would enable the assembly area to increase output by 30% or more, without additional resource cost. The purchase would exceed the quality budget for the year but would reduce the total operating cost of the assembly department. If the process engineer, the quality manager, and the manager of the machining department collaborate to decide whether to buy the new cutter, they would be using which of the following type of management styles?

A.

Total quality management

B.

Functional management

C.

Cross-functional management

D.

Management by objective